[March 18, 2013] Genesys Telecommunications Laboratories acquires Angel.com Tweet Mar 18, 2013 (Datamonitor Financial Deals Tracker via COMTEX) -- Genesys Telecommunications Laboratories, Inc., a provider of customer service and contact center solutions, has acquired Angel.com Incorporated, a provider of cloud-based customer experience (CX) solutions for interactive voice response (IVR) and contact centers, from MicroStrategy, Inc., for approximately $110 million in cash. All the entities are based in the US. MicroStrategy is a provider of business intelligence, performance management, and dashboard reporting solutions. Announcement (February 26, 2013): Genesys has entered into a definitive agreement to acquire Angel.com from MicroStrategy for approximately $110 million in cash. The transaction is expected to complete in March 2013. Deal Value (US$ Million) 110 Deal Type Acquisition Sub-Category Majority Acquisition Deal Status Completed: 2013-03-18 Deal Participants Target (Company) Angel.com Incorporated Acquirer (Company) Genesys Telecommunications Laboratories, Inc. Vendor (Company) MicroStrategy, Inc. Deal Rationale The acquisition will allow Genesys to further expand into the cloud contact center-as-a-service segment. The transaction will allow Angel to further enhance its ability to drive value and better customer experiences for both its existing and new clients. [ Back To TMCnet.com's Homepage ]