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Aspect Software's Unified IP 7.1 Receives TMC's CUSTOMER Magazine's Product of the Year Award
CHELMSFORD, MA, Feb 06, 2013 (MARKETWIRE via COMTEX) --
-- Unified IP 7.1 release honored for exceptional innovation
-- Solution delivers simple and flexible interaction management, creating
a highly differentiated multichannel, multi-choice customer experience
Aspect Software, a leading provider of next generation customer contact
and enterprise workforce optimization, announced today that TMC, a
global, integrated media company, has named Aspect's Unified IP 7.1
as a CUSTOMER Magazine 2012 Product of the Year Award winner. The
15th Annual Product of the Year Award winners are published in the
January/February 2013 issue of CUSTOMER magazine,
www.customerzone360.com. The Product of the Year Awards recognize
products that display vision, leadership and diligence in driving the
evolution of the customer experience.
Aspect's Unified IP 7 family includes features that address what many
companies say is the most challenging business capability --
effectively managing and delivering differentiated customer service
in light of consumer demand for expanded choices in communication
channels. As contact centers grapple with increased demand from
consumers for seamless, multichannel interactions, Aspect delivers
enterprises a solution that allows them to provide not just
acceptable but exceptional customer experiences.
"Receiving the CUSTOMER Magazine 2012 Product of the Year Award is
yet another proof point of the renewed innovation, commitment and
enthusiasm that permeates the Aspect culture," says Chris Koziol,
president and general manager of the Interaction Management division
at Aspect. "With the ability to provide customers operational agility
and solution flexibility, Unified IP 7.1 is a best-in-class
interaction management solution that enables organizations to deliver
consistent experiences across all communications channels -- from
voice, to chat to social -- creating a single service experience
continuum."
Aspect's Unified IP 7.1 is available globally. For more information
on Unified IP 7.1, click here.
For more information about the CUSTOMER 2012 Product of the Year
Awards or any of the TMC media properties, please visit
www.tmcnet.com.
TMC's CUSTOMER Magazine
TMC's CUSTOMER magazine premiered in
September 2012 and is the industry's new, definitive source for news,
product information, and strategies for communications that engage
customers and potential customers. Each issue of CUSTOMER includes
news and insights on the latest developments in agent training,
analytics, ERP, IVR, social CRM solutions, mobile apps, workforce
management and more. Please visit www.customerzone360.com for more
information.
About TMC
TMC is a global, integrated media company that helps
clients build communities in print, in person and online. TMC
publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY,
M2M Evolution and Cloud Computing. TMCnet is read by more than 1.5
million unique visitors each month, and is the leading source of news
and articles for the communications and technology industries. TMC is
also the producer of ITEXPO, the world's leading B2B communications
event, as well as industry events: M2M Evolution; Cloud4SMB Expo;
DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon;
StartupCamp, and more. Visit TMC Events for a complete listing and
further information.
For more information about TMC, visit www.tmcnet.com.
About Aspect
Aspect builds customer-company relationships through a
combination of customer contact software and workforce optimization
for the enterprise. For more information, visit www.aspect.com.
Follow Aspect on Twitter at @AspectSW. Read our blogs at
http://blogs.aspect.com.
Aspect and Aspect Software are either trademarks or registered
trademarks of Aspect Software, Inc., in the United States and/or
other countries. The names of other companies and products mentioned
herein may be the trademarks of their respective owners.
Tim Dreyer
+1 630 227 8312
Email Contact
SOURCE: Aspect Software
http://www2.marketwire.com/mw/emailprcntct id=42136CF3677B8684
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