|[February 05, 2013]
Major US Insurance Group Selects Jacada to Simplify Customer Interactions
ATLANTA --(Business Wire)--
Jacada (News - Alert), Inc., a leading global provider of customer service technology
designed to simplify the interaction between businesses and their
customers, today announced that it has signed a material agreement with
a top ten ranking US insurance group to provide real-time
process guidance and automation solutions to support policy
servicing and processing operations across multiple lines of business.
The insurance group is one of the nation's largest providers of property
and casualty insurance, public-sector retirement plans, and other
personal and commercial insurance lines. The group's use of Jacada's
process guidance solutions will further extend the partnership between
them and Jacada beginning with their implementation of Jacada's Workspace
Customer Service Desktop solution.
"Jacada is honored to have been selected to be the core process guidance
and automation provider," said Guy Yair, Co-CEO, Jacada. "We applaud
their dedication in continuously improving the already impressive levels
of efficiency, accuracy, and customer service to its members and we are
committed to ensuring their success in the years to come."
Jacada solutions help ensure that critical knowledge is presented to
customer service representatives at just the right time and just in the
right context to ensure smooth and efficient customer interactions. In a
similar fashion, back-office operations also benefit from the Jacada
solution as it provides just-in-time guidance and knowledge necessary to
streamline these customer supporting activities. As the insurance group
continues its goal of setting the standard in providing customers with
exceptional service, Jacada continues its commitment to delivering the
tools and solutions that support these efforts.
Jacada solutions help organizations improve their customer experiences
and reduce their operational costs. Jacada enables organizations to
deliver advanced customer and agent interactions by implementing
cutting-edge mobile customer service solutions, agent desktops, and
process optimization tools. Customers can benefit from an improved
customer service experience at every touch point with the organization,
whether at the call center, on the mobile or at the retail store. Jacada
projects often deploy in less than six months, and our customers can
often realize a complete return on investment within 12 months of
deployment. Founded in 1990, Jacada operates globally with offices in
Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel.
More information is available at www.Jacada.com.
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