TMCnet News
ethosIQ™ Receives TMC’s CUSTOMER Magazine’s 2012 Product of the Year AwardCustomer Engagement Platform ™ v4.0(CEP) Honored for Exceptional Innovation Houston, Texas (February 4, 2013) ethosIQ™ announced today that TMC, a global, integrated media company, has named Customer Engagement Platform™v4.0 (CEP) as a CUSTOMER 2012 Product of the Year Award winner. “ethosIQ™, LLC is excited about the market adoption of our Customer Engagement Platform™ v4.0 (CEP). More importantly we are invigorated that TMC recognizes ethosIQ’s ™vision of customer engagement and the capacity to accelerate our customers return on investment,” said Scott Walker CEO, ethosIQ. ethosIQ’s™ Customer Engagement Platform™v4.0 (CEP) is a blending of multiple channels like social media within a contact center for enabling a corporate wide engagement model. CEP exposes to enterprises the customers preferred channels and models that increase their customer loyalty. The CEP suite of products includes business intelligence that is empowered with gateways and connectors to market leading solution like Genesys, Cisco and Avaya by providing a single view of the customer’s interaction regardless of the existing infrastructure. We provide output to external products such as NICE and other third party solution providers. “ethosIQ™ was selected to receive a 2012 Product of the Year Award for its achievement in advancing customer experience management technologies. Customer Engagement Platform™ (CEP) has demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani, CEO, TMC. The 15th Annual Product of the Year Award winners are published in the January/February 2013 issue of CUSTOMER magazine, www.customerzone360.com. For more information about the CUSTOMER 2012 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com. About ethosIQ ethosIQ™ is headquartered in Houston, TX with offices throughout the US and Canada. Focused on Fortune 1000 companies, ethosIQ™ architects and implements enterprise based solutions. is a specialist in customer service technologies and business practices to engage customers effectively. For customers who seek best in class contact centers, ethosIQ™ is an awesome system innovator, integrator with a great portfolio of value added partners. Our practitioners can turn your operation into a heroic center of excellence by optimizing the systems you have and providing the roadmap to your next generation center of excellence. For more information please visit http://www.ethosIQ.com. TMC’s CUSTOMER Magazine TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit www.customerzone360.com for more information. About TMC TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world’s leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and more. Visit TMC Events for a complete listing and further information. For more information about TMC, visit www.tmcnet.com. ethosIQ Contact: Jamie Swartz Product Marketing Manager 281-616-5711 ext. 7851 [email protected] TMC Contact: Jan Pierret Marketing Manager 203-852-6800, ext. 228 [email protected] As a community-building service, TMCnet allows user submitted content which is not always proofed by TMCnet editors. If you feel this entry is of inferior quality or wish to report it for some reason, please forward the URL to "webedit [AT] tmcnet [DOT] com" with your comments. |