Nihonkai Gas Selects Oracle Utilities Customer Care and Billing to Deploy Next-Generation Customer Billing System and Improve Service Delivery
SAN DIEGO, CA, Jan 29, 2013 (MARKETWIRE via COMTEX) --
DistribuTECH 2013 -- Oracle (NASDAQ: ORCL)
-- Oracle Japan today announces that Nihonkai Gas selects Oracle
Utilities Customer Care and Billing to enhance customer service and
-- Nihonkai Gas serves propane and city gas to 100,000 customers across
Toyama and part of Ishikawa prefectures in Japan.
-- The gas company selected Oracle Utilities Customer Care and Billing to
replace legacy systems and build up a new billing platform to enhance
customer services and keep up with the demand against ever-changing
government regulations on tariffs.
-- Utilizing Oracle Utilities, Nihonkai Gas plans to consolidate
different systems for city gas and propane gas into a single platform.
With Oracle Utilities Customer Care and Billing, the gas company plans
to expand their billing rate menu and to significantly improve their
-- "We are pleased that Nihonkai Gas has selected Oracle Utilities
Customer Care and Billing to improve billing functionality and
customer management," said Rodger Smith, senior vice president and
general manager, Oracle Utilities. "We look forward to supporting
their pursuit of a single billing platform that will ultimately lead
improved efficiency and enhanced customer satisfaction."
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About Oracle Utilities
Oracle Utilities delivers proven software
applications that help utilities of all types and sizes achieve
competitive advantage, business performance excellence and a lower
total cost of technology ownership. Oracle Utilities integrates
industry-specific customer care and billing, network management, work
and asset management, mobile workforce management and meter data
management applications with the capabilities of Oracle's
industry-leading enterprise applications, business intelligence
tools, middleware, database technologies, as well as servers and
storage. The software enables customers to adapt more nimbly to
market deregulation, meet ever-evolving customer demands and deliver
on environmental conservation commitments. Additionally, Oracle
Utilities helps utilities prepare for smart metering and smart grid
initiatives that enhance efficiency and provide critical intelligence
metrics that can help drive more-informed energy and water usage
decisions for consumers and businesses. For more information, visit
Oracle engineers hardware and software to work
together in the cloud and in your data center. For more information
about Oracle (NASDAQ: ORCL), visit www.oracle.com.
About Oracle in Industries
Oracle industry solutions leverage the
company's best-in-class portfolio of products to address complex
business processes relevant to utilities, helping speed time to
market, reduce costs, and gain a competitive edge.
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Candice van der Laan
SOURCE: Oracle Corporation
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