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TeleCommunication Systems introduces TCS Smart911Jan 28, 2013 (Datamonitor via COMTEX) -- TeleCommunication Systems, Inc., or TCS, a provider of mobile communication technology, has announced the introduction of TCS Smart911, a nationwide solution providing enhanced information during emergency communications that use text messaging. TCS Smart911 provides 9-1-1 operators with access to a profile of information, including medical information, disabilities, photos, address details, and other important response data provided and maintained by citizens. The additional data speeds the process of assessing the situation and dispatching the correct resources during a text-to-911 session. Instant access to this information stored in an online database allows first responders to be better prepared to immediately offer life-saving assistance, the company said. The FCC has proposed to require that all wireless carriers and providers of certain internet-based (over the top) text messaging applications shall implement technology to allow customers to send text messages to 9-1-1 in areas where public safety answering points (PSAPs) are prepared to receive the texts. The TCS Smart911 service is integrated into TCS' cloud-based text gateway and connects both to legacy PSAPs and evolving Next Generation 9-1-1 (NG9-1-1) public safety solutions. This enables PSAPs to view critical citizen emergency information with receipt of the text message in both legacy and NG9-1-1 environments, the company added. TCS provides its Geospatial Emergency Manager (GEM9-1-1) portal with TCS Smart911 data about text senders free to all PSAPs as a public service. PSAPs can act immediately upon the data included in senders' Smart911 profiles by dispatching law enforcement, firefighters, or medical personnel to the scene with relevant information already in hand. PSAPs can purchase an enhanced version of TCS Smart911 to use in conjunction with all voice emergency calls to 9-1-1 in addition to text to 9-1-1. The enhanced version of TCS Smart911 is deployed and works with all call-taking system and computer aided dispatch (CAD) combinations. Creating a Smart911 profile, which is accessible by any participating PSAP nationwide, is free for all citizens, the company reported. Thomas Ginter, vice president, Safety & Security Group, TCS, said: "Text to 9-1-1, as part of the larger ongoing evolution to NG9-1-1, solves many of the challenges public safety officials currently face, especially when combined with the TCS Smart911 solution. TCS Smart911 provides public safety agencies with the information they need to better assist citizens in emergency situations, while providing citizens with peace of mind, knowing that first responders have the data necessary to help them effectively and rapidly in life-threatening situations." http://www.datamonitor.com Republication or redistribution, including by framing or similar means, is expressly prohibited without prior written consent. Datamonitor shall not be liable for errors or delays in the content, or for any actions taken in reliance thereon |