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South Jersey Gas Selects Oracle Utilities Solutions to Support Enterprise-Wide Customer Service Transformation Initiative
REDWOOD SHORES, CA, Jan 24, 2013 (MARKETWIRE via COMTEX) --
Oracle (NASDAQ: ORCL)
News Facts
-- South Jersey Gas -- an investor-owned natural gas utility with
approximately 700 employees and over 354,000 customers within the
seven counties in Southern New Jersey -- selected Oracle Utilities
Customer Care and Billing, Oracle Utilities Customer Self-Service and
Oracle Utilities Customer Care and Billing Business Intelligence to
support its enterprise-wide customer service transformation
initiative.
-- South Jersey Gas is replacing a legacy customer information system
(CIS) with Oracle's integrated utility platform -- which supports
complete customer care, billing, credit and collections and payment
processing -- as a business imperative to continue providing its
customers with the level of service they expect and deserve.
-- Oracle Utilities Customer Care and Billing and Oracle Utilities
Customer Self-Service will give South Jersey Gas customer service
representatives a 360-degree view of customer and premise data,
helping streamline billing processes and enabling more responsive
customer service. The utility expects that the solutions will help
reduce abandoned calls, wait time, average handle time and training
time for customer service representatives, as well as increase first
call resolutions.
-- With the Oracle applications in place, the utility will work to manage
all aspects of the utility customer lifecycle including service
connection, meter read management, complex billing, payment processing
and debt collection. South Jersey Gas also plans to use the Oracle
solutions to more easily implement rate changes through flexible rate
and billing structures as well as to ensure all customers receive a
correct bill.
-- Additionally, with Oracle Utilities Customer Care and Billing Business
Intelligence, South Jersey Gas hopes to easily organize consistent,
relevant and timely customer data from across the enterprise to
improve reporting processes. These reports will provide South Jersey
Gas management with a holistic view of customer-related information to
improve decision making and ensure regulatory compliance in a
deregulated market.
Supporting Quotes
-- "Oracle Utilities will enable us to easily and effectively share data
across our company to enhance and streamline our customer service
processes, while providing flexibility to support long-term strategic
goals," said Samuel Pignatelli, Vice President Operational
Initiatives, South Jersey Gas.
-- "Deregulation, increased competition and customer demands for superior
service all contribute to a utility's need to continuously improve
organizational effectiveness. Oracle Utilities Customer Care and
Billing, Oracle Utilities Customer Self-Service and Oracle Utilities
Customer Care and Billing Business Intelligence will help South Jersey
Gas to harness a complete view of customer data, streamline billing
processes and enable more responsive customer service," said Rodger
Smith, senior vice president and general manager, Oracle Utilities.
Supporting Resources
-- Oracle Utilities
-- Oracle Utilities on Facebook
-- Oracle Utilities on Twitter
-- Oracle Utilities on LinkedIn
-- Oracle Utilities YouTube Channel
-- Oracle Utilities on Diigo
About Oracle Utilities
Oracle Utilities delivers proven software
applications that help utilities of all types and sizes achieve
competitive advantage, business performance excellence and a lower
total cost of technology ownership. Oracle Utilities integrates
industry-specific customer care and billing, network management, work
and asset management, mobile workforce management and meter data
management applications with the capabilities of Oracle's
industry-leading enterprise applications, business intelligence
tools, middleware, database technologies, as well as servers and
storage. The software enables customers to adapt more nimbly to
market deregulation, meet ever-evolving customer demands and deliver
on environmental conservation commitments. Additionally, Oracle
Utilities helps utilities prepare for smart metering and smart grid
initiatives that enhance efficiency and provide critical intelligence
metrics that can help drive more-informed energy and water usage
decisions for consumers and businesses. For more information, visit
www.oracle.com/goto/utilities.
About Oracle
Oracle engineers hardware and software to work together
in the cloud and in your data center. For more information about
Oracle (NASDAQ: ORCL), visit www.oracle.com.
About Oracle in Industries
Oracle industry solutions leverage the
company's best-in-class portfolio of products to address complex
business processes relevant to utilities, helping speed time to
market, reduce costs, and gain a competitive edge.
Trademark
Oracle
and Java are registered trademarks of Oracle and/or its affiliates.
Other names may be trademarks of their respective owners.
Contact Info
Candice van der Laan
Oracle
+1.650.506.0814
Email Contact
Lacy Cooper
O'Keeffe & Company
+1.540.364.5913
Email Contact
SOURCE: Oracle Corporation
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