|[January 07, 2013]
Intraday Management Technology Provider, Knowlagent, Undergoes Rebrand and Unveils New Company Name
ATLANTA --(Business Wire)--
Knowlagent, the leading provider of intraday management solutions, is
excited to announce its new corporate name, Intradiem™.
The company was compelled to change its name as its product expanded far
beyond the company's original offering, an e-learning tool for training
during idle time.
As the company has grown, Intradiem has developed a substantial
technology foundation, strengthened its capabilities for providing
real-time business reflexes and expanded services to satisfy a diverse
portfolio of clients. The new name, Intradiem, more accurately reflects
the company's technology and value proposition as customers utilize
Intradiem in all facets of intraday management, including intraday task
management, staffing, queue management, and alerts.
"The new name depicts the capabilities of our product and the evolution
of our company as the leading provider of intraday management
solutions," said Matt McConnell, Intradiem's chief executive fficer.
"We're excited to start the year off with this new brand and a mission
to change the way companies respond to unpredictable events and
conditions in order to increase productivity, profitability, and improve
The company website, www.intradiem.com,
provides additional information about intraday management solutions.
Over the next several weeks, all future business activity will be
transferred to the new name. There has been no change in the company's
management or ownership.
To view a social media version of this news release, visit here.
Intradiem, formerly Knowlagent, is the leading provider of intraday
management solutions for contact centers. Its technology increases agent
productivity and performance by delivering off-phone activities during
agent idle time. Intradiem's solutions are on-demand, easy to use and
require no capital expenditures. More than 375,000 agents and managers
around the world use Intradiem's solutions every day. For more
information, call 888-566-9457 or visit us online at www.intradiem.com.
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