Looking forward to exciting year [New Straits Time (Malaysia)]
(New Straits Time (Malaysia) Via Acquire Media NewsEdge) Tech industry captains enlighten the The Life & Times Tech team on what's in store next year
K.T. ONG, GENERAL MANAGER OF COMMERCIAL BUSINESS, DELL SALES MALAYSIA
WE believe cloud computing will continue to see momentum. This year (2012), many companies are still in the exploration stage and they are still planning their roadmap to cloud. Dell has been rolling out a comprehensive array of cloud solutions for large and medium enterprises to help them migrate to a cloud computing model.
Mobility and consumerisation of IT are also impacting organisations. We are seeing a rise in tablet users and the bring your own device concept, so Dell is able to customise by offering consumer PCs with lots of enterprise features that also addresses security issues. Another trend that Dell is tracking is social media. We believe social media will be important in the go-to market channels for the customers. At the same time, this will require a lot of IT infrastructure to allow companies to scale.
MASAYA UENO, PRESIDENT AND CEO, RAKUTEN ONLINE SHOPPING
WITH so many choices just a few clicks away, encouraging customer loyalty and nurturing shopping experiences will be essential as we move into 2013. As the new year beckons, it is highly important to recognise that mobile and social uptake provides retailers with the opportunity to engage with customers on a more personal level. The customer is central to e-commerce success, as in any retail business. Online businesses need to look at innovating the ways in which customer loyalty is built in an increasingly multi-channel retail environment. Rakuten Malaysia is taking the step forward in refining the online shopping experience and will continue to seek opportunities to engage with shoppers on a more social and personal level.
YURI WAHAB, MANAGING DIRECTOR OF CISCO MALAYSIA
THE rapidly-increasing dependence of Gen Y on their smartphones has been at the forefront of a global mobile movement this year. According to the 2012 Cisco Connected World Technology Report, 90 per cent of Gen Y surveyed worldwide said they check their smartphones for updates in email, texts and social media sites, often before they get out of bed.
It was reported that the adoption of smartphones here is expected to increase from 47 per cent this year to 73 per cent by the first quarter of next year, whereas tablet adoption is expected to grow from 14 per cent to 48 per cent in the same period. What this means for employers is that the workforce of the future is more agile, more informed and more responsive than the previous generations - they live to connect and communicate.
These developments have resulted in the need for telecommunications companies, service providers and businesses to diversify their service offerings and solutions to support trends such as BYOD and enable more mobile workforce to thrive in this rapidly changing business landscape. Organisations need to incorporate a comprehensive approach to effectively design, manage and control the access of personal devices to the corporate network with the aim of enhancing user experiences and productivity.
TAN CHOON SANG, COUNTRY MANAGER, AUTODESK MALAYSIA
WE are living in an exciting time as technology becomes more hyper-connected, highly personal and mobile. Everything is changing - from consumer products such as phones and tablets to the way your home computer accesses the Internet - and this is mostly for the better. In the next year and beyond, we look forward to another year of breakthroughs with a plethora of trends and technological advancement that will transform the way we live life and do business.
As a leader in 3D design, engineering and entertainment software, Autodesk aims to continuously deliver the best solutions and design tools to our customers in both the professional and consumer markets. With the increasing convergence, mobility and innovation of technology, I believe that we have an exciting future ahead of us in the field of design technology.
DATUK BADLISHAM GHAZALI, CEO, MULTIMEDIA DEVELOPMENT CORPORATION BERHAD
This has undoubtedly been a challenging and exciting year for the Malaysian ICT industry. Challenging due to the economic slowdown in the Eurozone as well as delayed growth in the United States, which did impact our exports considerably, as 22 per cent of our ICT exports are targeted at these markets.
However, the impact was cushioned by our growing trade ties with Asia and other emerging markets, in particular Indonesia, Vietnam, China and other Asean countries, which account for nearly 58 per cent of our total ICT exports.
As we look to 2013, we believe that the telecommunications industry will remain strong. This will be further enhanced by the roll out of the 4G LTE network next year, which will increase not only Internet speed, but also data traffic, accessibility and mobility of the Internet to more users and businesses.
For MDeC, this is a move in the right direction for the country as we begin the implementation of the initial eight projects under the first wave of Digital Malaysia: The Asian e-Fulfillment Hub, Enabling e-Payment Services for SMEs and Micro Enterprises, Shared Enterprise Services, Develop On-Demand Customised Online Education, Microsourcing to Generate Income for the B40, Facilitating Societal Upliftment, Establish a Trusted Mobile Digital Wallet Platform and Growing the Embedded Systems Industry all of which will require the right infrastructure in place such as greater Internet access and speed in order to be implemented successfully.
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