Angel Unveils New Outbound Campaign Manager
VIENNA, VA, Dec 18, 2012 (MARKETWIRE via COMTEX) --
Angel, a leading provider of cloud-based Customer Experience (CX)
solutions and division of MicroStrategy(R) Incorporated (NASDAQ:
MSTR), today introduces Angel Outbound Campaign Manager, a new web
interface that enables businesses to easily build, manage and measure
proactive outbound customer communications. With Angel's cloud-based
Outbound Campaign Manager powered by Angel's CX Analytics,
enterprises are able to create a two-way conversation with customers,
gain valuable insight into customer preferences and provide a more
personalized customer experience.
Built off of Angel's award-winning CX Builder and tightly integrated
with Angel's cloud-based CX Platform, Outbound Campaign Manager is an
easy-to-use self-service tool that does not require any coding
background and empowers business users to quickly design outbound
customer campaigns and manage customer communication flows across
multiple channels. For example, Angel's Outbound Campaign Manager
allows businesses to easily send appointment reminders, shipment
notifications and account changes to their customers via the channel
of their choice. Additionally, with real-time customer data
integrated with Outbound Campaign Manager, businesses can better
anticipate customer needs, specifically tailor each customer
interaction as well as monitor and measure the value and impact of
each proactive customer campaign.
"Creating a delightful customer experience happens over an entire
customer lifecycle, not just at one instance," said Dave Rennyson,
president, Angel. "Businesses today need easy-to-use and
cost-effective tools to build strategic and proactive customer
communication programs that enable two-way conversations and diffuse
potential customer frustration. With Angel's cloud-based Outbound
Campaign Manager, businesses can quickly gain the flexibility to
design and deploy outbound campaigns that are customized to their
customers' needs and measure their effectiveness to ensure customer
satisfaction and increase brand loyalty."
With Angel's cloud-based CX Platform, businesses are able to create
proactive, scalable and personalized customer interactions by
integrating with web-based CRM systems like Salesforce.com.
Additionally, Outbound Campaign Manager leverages Angel's CX Platform
security and authentication features, including voice biometrics and
safe dialing windows, which are ready to deploy out-of-the-box.
Angel's Outbound Campaign Manager is generally available now. For
more information on Angel, please visit: http://www.angel.com/.
Angel is a leading provider of cloud-based Customer
Experience (CX) solutions for Interactive Voice Response (IVR) and
Contact Centers. These solutions enable organizations to quickly
deploy voice, SMS, chat, mobile, and Business Intelligence (BI)
applications that all put the Customer Experience (CX) First. Angel's
solutions are built on an on-demand, software-as-a-service (SaaS)
platform and require no investment in hardware, software, or human
resources. More than 1,000 customers worldwide turn to Angel's CEM
solutions to delight their customers and their bottom line.
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