Avaya Technology Powers NORAD Santa Tracker Hotline
BASKING RIDGE, NJ, Dec 17, 2012 (MARKETWIRE via COMTEX) --
-- A solution certified by the Department of Defense will be used to
route thousands of important calls.
Children wondering when Santa and his sleigh will arrive can get a
ready answer this Christmas Eve thanks to a toll-free North American
Aerospace Defense Command (NORAD) hotline powered by Avaya, a global
provider of business communications and collaboration solutions and
Last year 1-877-HI-NORAD received more than 100,000 calls from
children around the world who were following Santa's every move (P:
719-556-5211 for callers outside the U.S.). This year, an army of
1,200 volunteer trackers will be on-hand to monitor Santa's progress
across the night sky again and share what they see with callers. They
will be at their posts from 4 a.m. MST on December 24th through the
early morning hours of December 25th.
The NORAD operations center at Peterson Air Force Base in Colorado
Springs, Colo., uses Avaya Aura(R) unified communications and contact
center solutions to connect each caller with a member of the skilled
team tracking Santa. To ensure Avaya's real-time collaboration
solutions are up to this important task, they have undergone
extensive testing and certification by the Department of Defense
Joint Interoperability Test Command (JITC).
The NORAD Tracks Santa program began in 1955 after a youngster dialed
a misprinted Santa hotline number and reached a commander at the
Continental Air Defense Command Operations Center in Colorado
Springs, Colo. The commander didn't want to spoil the holiday for
callers expecting to reach Santa, so he had his staff provide updates
on Santa's travels.
"We know Santa travels quickly, but we're certain NORAD is up to the
challenge. We're proud to provide the same mission-critical Avaya
systems for NORAD's Track Santa hotline that the organization uses
year-round for the important work it does in the defense of our
nation. Children around the world can rest assured that the best
people and the best technology are being used for this important
-- Steve Derr, Chief Technology Officer, Avaya Government
-- NORAD Tracks Santa Website
-- Phone Information: Call 1-877-HI-NORAD to track Santa (719-556-5211
for callers outside the U.S.)
-- Avaya Aura(R) Website
avaya, avaya aura, avaya government solutions, norad, santa,
Christmas, unified communications, contact center
About Avaya Government Solutions
Avaya Government Solutions offers collaboration, communication and
professional services solutions that support citizens, government
employees and warfighters. Our portfolio includes secure, certified
hardware and software solutions for unified communications, contact
centers, data networking, video and mobility. Each is available as an
on-site, managed or cloud-hosted solution. With our technology
platforms and professional services support team, agencies can
streamline communications, deliver mission success and bring the
right people together with the right information at the right time.
For more information, please visit www.avayagov.com.
Avaya is a global provider of business collaboration and
communications solutions, providing unified communications, contact
centers, data solutions and related services to companies of all
sizes around the world. For more information please visit
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SOURCE: Avaya Inc.
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