Beyond IT -- SunView Software Unveils "Service Request Management" to Automate Business Operations
TAMPA, FL, Dec 04, 2012 (MARKETWIRE via COMTEX) --
SunView Software Inc., one of the fastest-growing providers of IT
service management (ITSM) software, today announced the Service
Request Management process module for SunView ChangeGear 5.0 in
response to customer demand.
Based on a recent customer survey, as well as webinar and direct
inquiries, SunView reports that more than 50% of its customers are
interested in using SunView's "ITIL-as-a-Service" solution to
automate business processes beyond IT and across the enterprise.
Service Request Management includes pre-built workflows and forms
that enable enterprises to address everyday business service requests
such as building access, equipment purchasing, new hire processes,
and more. By implementing Service Request Management, organizations
gain the advantages of having defined processes, built-in business
automations, and complete visibility into request fulfillment. The
Service Request Management module can be easily tailored for specific
delivery groups within line of business organizations such as HR,
Facilities, Finance, Sales, and others. Each delivery group can now
improve overall service levels and consistency in the way they
fulfill requests for service.
Based on the Microsoft .NET framework, the SunView Service Request
Management module was designed to be simple so that business analysts
can manage and control request fulfillment processes without the need
for application development or significant technical experience.
Sample use cases include:
- Enables Human Resources to fulfill requests related to employees
such as new hire processing, employee status change requests, PTO
requests, time sheet approvals, and more.
- Enables Facilities to fulfill maintenance requests such as light
bulb replacement, access requests, office move approvals, and more.
Finance & Operations
- Enables Finance and Operations to fulfill request such as purchase
orders, capital requests, vendor contract approvals, travel requests,
Sales & Marketing
- Enables Sales & Marketing to fulfill requests such as price
discount approvals, new quote approvals, event requests, promotional
item requests and more.
- Enables IT to streamline fulfillment of routine requests such as
password resets, pre-approved changes, system access, and more.
"ITIL-based service desk solutions have proven to significantly
reduce the cost of handling IT related requests. Now other
organizations across the enterprise can take advantage of the same
technology to increase efficiency and improve visibility into service
request fulfillment, allowing them to easily create valued-added
services for the business," said Seng Sun, CEO at SunView Software.
"A typical business process that relies on email, paper and
spreadsheets today can now be automated, streamlining the fulfillment
process and improving overall visibility across the business."
Founded in 2003, SunView Software continues to see strong demand for
its products, achieving 40% year-over-year growth in revenue in Q3
For more information about Service Request Management pricing or to
request a demo, please contact SunView Software at +1-813-632-3600
About SunView Software
Founded in 2003, SunView Software is a leading provider of IT service
management software that enables companies to better track, manage,
and control IT services across the enterprise. SunView ChangeGear 5.0
features built-in ITIL service workflows enabling organizations to
leverage IT industry best practices regardless of ITIL expertise.
This "ITIL-as-a-Service" approach emphasizes flexible and rapid
deployment options allowing companies to deliver cost-effective IT
services, gain greater visibility into their IT infrastructure,
increase security, eliminate system downtime, and ensure regulatory
SunView Software is a privately held company based in Tampa, Florida.
Visit http://www.SunViewSoftware.com to test drive ChangeGear or view
a product demo.
Carter B. Cromley
SOURCE: SunView Software
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