|[November 14, 2012]
Teleperformance Portugal Named Best Large Contact Center in the World
PARIS --(Business Wire)--
Teleperformance (News - Alert) (Paris:RCF), the world's leading provider of outsourced
CRM and contact center services, announced today that it was awarded the
global gold medal in the large outsourced contact center category in Las
Vegas, Nevada, USA by ContactCenterWorld- the global association for
contact center best practices and networking.
The "Top Ranking Performer Awards" are considered by many in the
industry as the most prestigious awards and recognition program for the
industry. Competition was fierce as attendees representing the best of
the best of contact center operations worldwide attended the event from
all geographic regions including the Americas, Asia, Africa and Europe.
Commenting on Teleperformance's world leading achievement, Raj
Wadhwani, President of Contact Center World, said: "It is
with great honor to award Teleperformance Portugal the Gold Medal 'Best
in the World' award that was judged by senior contact center executives
who attended the 2012 Top Ranking Performers Global Best Practice
Conference as the best in the large outsourced category. Teleperformance
Portugal has been involved with these prestigious awards, dubbed by many
as The Olympics for the Contact Center Industry because of the global
nature and utmost fairness in the process. We have heard them share
fantastic best practice tips with delegates from around the World on
many occasins at our conferences. It is with great pleasure that we
recognize their achievements through such a stringent awards process.
Congratulations to João Cardoso and the team at Teleperformance
João Cardoso, CEO, Teleperformance Portugal, responded: "On
behalf of all of our great people at Teleperformance Portugal, I would
like to thank Raj Wadhwani, the international experts who served on the
judging panel and ContactCenterWorld which is the largest association in
the world in our industry for this special recognition. We have been
honored to win 11 major awards over the past 7 years and we have been
named a Great Place to Work as one of the best companies to work for in
Portugal for the past three consecutive years. This award is especially
important to us because it means we are not just the best in Portugal or
Europe at what we do, but our team is recognized by this gold medal as
the best in the entire world in our industry."
Daniel Julien, Founder, Chairman and CEO, Teleperformance added:
"I congratulate the entire Teleperformance Portugal team for its
sustained and consistent excellence. This recognition underscores why we
selected our Portugal Operations to serve as one of our key strategic
multilingual hubs for our clients across a vast set of languages,
countries and requirements. This global award perfectly illustrates the
standards of professionalism, intensity, consistency and commitment that
we desire to serve our clients with all over the world."
Teleperformance, the world's leading provider of outsourced CRM and
contact center services, serves companies around the world with customer
acquisition, customer care, technical support and debt collection
programs. In 2011, it reported consolidated revenue of €2,126 million
($2,955 million, based on €1 = $1.39).
The Group operates about
98,000 computerized workstations, with more than 130,000 full-time
equivalent employees across 250 contact centers in 49 countries. It
manages programs in more than 66 languages and dialects on behalf of
major international companies operating in a wide variety of industries.
shares are traded on the NYSE Euronext Paris market, Compartment A, and
are eligible for the deferred settlement service. They are included in
the following indices: SBF 120, STOXX 600 and France CAC Mid & Small.
RCF - ISIN: FR0000051807 - Reuters (News - Alert): ROCH.PA - Bloomberg: RCF FP
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