[November 08, 2012] |
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SugarCRM Continues to See Global Expansion and Traction in the Enterprise Market in Q3 2012
CUPERTINO, Calif. --(Business Wire)--
SugarCRM,
the market-leading customer relationship management (CRM) company that
enables effective customer engagement enterprise-wide, today announced
that the company continued its growth in Q3 2012, securing 650 new
customers around the world and gaining growing momentum in the
enterprise market. The company achieved annual recurring revenue growth
of more than 45 percent year-over-year and had its 12th consecutive
quarter of year-over-year billings growth, with a 23 percent
year-over-year increase in the third quarter of 2012.
"Our mid-market business continues to grow apace around the world, and
we're also making great strides in the enterprise space," said Larry
Augustin, CEO of SugarCRM (News - Alert). "As global demand increases for
enterprise-wide CRM systems that equip all customer-facing professionals
with the insight they need to drive deeper, more relevant customer
engagement, SugarCRM is well positioned to carry on its global
expansion."
SugarCRM Q3 2012 Business Highlights
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New Customers Worldwide. The company grew its customer base by
22 percent over Q3 2011. New global customers include Natural
Balance Pet Foods, Farber
Financial Group and ImageWare
Systems, Inc. in the U.S., CFAO
TECHNOLOGIES in France, Institute
of Technical Education in Singapore, and Taica
in Japan.
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Enterprise Business Growth. During Q2 2012, SugarCRM announced
a $33
million funding round to facilitate the company's expansion into
the enterprise business segment. In Q3, a major multinational
technology and consulting corporation went live with its first 7,000
seats in a 69,000-seat implementation. In addition, SugarCRM closed a
multi-million dollar deal with a healthcare sector customer in the UK.
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Strong Performance in Asia Pacific (APAC). SugarCRM's business
in the APAC region experienced strong performance in Q3 with a 75
percent increase in year-over-year growth. The growth is attributable
to significant regional customer wins including one of Australia's
leading higher education institutions.
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Prominence Among Analysts. SugarCRM was positioned as a leader
in The
Forrester Wave™: CRM Suites for Midsize Organizations, Q3 2012 report
by Forrester Research (News - Alert) published by Forrester Research, Inc. on July
10, 2012. In addition, the company saw the greatest upward traction
over any other CRM vendor with its position in the 2012
Gartner Magic Quadrant for Sales Force Automation.
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Global Partner Momentum. SugarCRM continued to onboard key
channel partners to its thriving global partner program including Secure
Technology Hawaii Inc. in the U.S., Necando
in Canada, Atlantis
Media in Germany, SugarMountain and NewServ
in Switzerland, Conscious
Solutions in the UK, ASI
Informatique in France, Triscal
in Brazil, ADOC
Ldta in Colombia, and SYSTEM
in MOTION in China. SugarCRM also brought on a new OEM partner in
the U.S., ProTracker
Software, Inc., that targets the financial services vertical.
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New Technology (News - Alert) Integrations. SugarCRM ISV partner, Bunchball,
announced in Q3 that they are planning to develop a new
technology integration with SugarCRM that will enable
out-of-the-box gamification of the SugarCRM suite. The integration is
intended to help enterprises increase adoption of CRM across the
organization by motivating employees to make SugarCRM a part of their
daily workflow. Other ISVs that listed new integrations on SugarExchange,
the SugarCRM marketplace, include Act-On
Software, Alteva,
Userlike,
and Entrinsik.
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SugarCon 2013. The company announced that for the first time,
SugarCRM's user conference, SugarCon
will be headed to New York City next year. The 8th annual
event will be held at the Waldorf Astoria, April 8-11, 2013, and the
theme is "CRM for Everyone." Attendees will learn how to equip every
professional across the enterprise with the relevant information they
need to effectively collaborate and engage with customers. To register
for the conference, click
here.
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Open Social Foundation. SugarCRM extended its leadership
position in the development
of open and social business standards with Clint
Oram, SugarCRM co-founder and CTO, being appointed to the Board of
Directors of the Open Social Foundation. In addition, SugarCRM's
Community Manager John Mertic was appointed its Secretary.
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CRM Acceleration Tour. Drawing crowds that included hundreds of
global businesses looking for next-generation CRM, the company's CRM
Acceleration events were held in Europe in Frankfurt, London and Paris
as well as others markets. In Q4, the CRM Acceleration events are
taking place in the Asia Pacific region. SugarCRM will also be
participating at various industry events around the world. For the
full list, click here.
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Extensive Industry Recognition. SugarCRM won a long list of
industry awards in Q3 2013. The company was named an AlwaysOn
Global 250 Winner. SugarCRM products were widely recognized as
well, receiving four of CRM
magazine's 11th Annual CRM Market Leaders Awards, an InfoWorld
Bossie Award, and a TMC's
2011 Communications Solutions Product of the Year Award. Company
executives were included in CRN's
Women in Channel Awards. For a full list of the company's awards,
please visit SugarCRM's awards
page.
About SugarCRM
SugarCRM democratizes customer engagement, empowering every professional
who interacts with the customer to excel at their job. SugarCRM's market
leading open Customer Relationship Management (CRM) platform delivers
the agility, flexibility, and security required to equip each customer
facing professional with the relevant information and tools they need to
effectively collaborate and engage with their customer, both within and
beyond the enterprise. SugarCRM applications have been downloaded more
than 11 million times and currently help over 1,000,000 end users across
disciplines effectively engage their customers. More than 6,000 paid
subscription customers have chosen SugarCRM's On-Site and Cloud
Computing services over proprietary alternatives. SugarCRM has been
recognized for its customer success and product innovation by CRM
Magazine, InfoWorld
and Customer
Interaction Solutions.
For more information, call (408) 454-6900 or 1 87 SUGARCRM toll-free in
the US, email [email protected],
or visit www.sugarcrm.com.
You can also connect with SugarCRM on Facebook,
Twitter
and YouTube.
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