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Verint Wins Global Industry Honors in Customer-Centric Workforce OptimizationNov 05, 2012 (Close-Up Media via COMTEX) -- Verint Systems announced that its customer-centric Impact 360 Workforce Optimization (WFO) suite has received a series of global honors for market leadership, vision, technology solutions and customer impact and satisfaction from media and industry outlets. These honors further reinforce the tangible return on investment (ROI) and business value that global customers continue to receive from Verint software and services. According to a release, Voice of the Customer Analytics is comprised of speech analytics, text analytics and enterprise feedback management. The software helps organizations capture customer feedback across channels, analyze and interpret it in the context of business objectives, and take action to drive change and respond more effectively to customer, business and market demands. Verint said Impact 360 for Back-Office Operations, which offers visibility into back-office operations to influence quality, productivity and process consistency, as well as adjust resource and processing costs, has also received market recognition. -TSIA's 2012 TechBest "Best in Satisfaction" Award During the recent Technology Services World (TSW) Service Transformations conference, Verint was named a TechBEST winner, earning the top honor in the "Best in Satisfaction" category. This award honors the company for receiving high customer satisfaction scores in an annual survey conducted by the Technology Services Industry Association (TSIA). -Customer Magazine's 2012 "TMC Labs Innovation Award" Acknowledged for its Impact 360 for Back-Office Operations solution, this award honors Verint for demonstrating raw features and contributions toward improving communications technology. -Customer Inter@ction Solutions' 2012 "Speech Technology Excellence Award" This award honors companies that have made significant contributions to improving speech applications for their clients. As a recipient of this honor, Verint's Impact 360 Speech Analytics received attention for its capability and ability to influence the bottom line for customers. -Communications Solutions' "Product of the Year" Verint's Voice of the Customer Analytics received this award for its solutions in facilitating voice and data combinations, along with its vision, leadership and thoroughness across its workforce optimization suite. -Contact Center Magazine's 2012 "Best Business Intelligence Solution for Customer Management" As one of Spain's contact center publications, Contact Center Magazine appointed Verint's Voice of the Customer Analytics with this recognition in July 2012. Based on the results it has achieved with customer implementations, this media outlet honored the company's VoC Analytics software as the best technological solution applied to customer management. -Software Magazine's Annual Software 500 Verint's placement on this list appears alongside top private and publicly-held software organizations worldwide. The Software 500 is a revenue-based ranking of the world's software and services suppliers targeting medium to large enterprises, IT professionals, software developers and business managers involved in software and services purchasing. Verint is a company focusing on Actionable Intelligence solutions and services. More information: www.verint.com ((Comments on this story may be sent to [email protected])) |