TMCnet News
Knowlagent's RightTime Intraday Management Technology Selected by The Christian Broadcasting NetworkATLANTA --(Business Wire)-- Knowlagent, the leading intraday management solution designed for the world's 10 million call center agents, was selected by The Christian Broadcasting Network (CBN), a global nonprofit ministry, for improving the efficiency of its prayer center operations. CBN is using RightTime to disseminate priority communications, training and coaching to its agents to ensure the non-profit organization makes the most out of the resources available. With Knowlagent's RightTime technology, CBN optimizes operations for its center by deploying activities directly to agents' desktops during idle time. By utilizing the intraday management solution, CBN no longer needs to sacrifice their service levels to accommodate urgent communications or find time to deliver the training or coaching activities needed to help agents be successful at their jobs. Just as CBN takes pride in its culture of positivity, its use of RightTime has had a positive impact on different groups within the organization, including:
"For CBN, sending out communication updates to their agents' desktops during active wait time was similar to finding the missing piece of the puzzle for optimizing their prayer center operations," said Matt McConnell, chief executive officer for Knowlagent. "The team at Knowlagent is excited to help CBN find more avenues for advancing the performance and productivity of the prayer center." To view a social media version of this release, visit here. About Knowlagent Knowlagent is the leading provider of intraday management solutions for contact centers. Its RightTime Technology increases agent productivity and performance by delivering off-phone activities during agent idle time. Knowlagent's solutions are on-demand, easy to use and require no capital expenditures. More than 375,000 agents and managers around the world use Knowlagent's solutions every day. For more information, call 888-566-9457 or visit us online at www.knowlagent.com.
|