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Belgacom selects Alcatel-Lucent's Service Quality ManagerSep 21, 2012 (Datamonitor via COMTEX) -- Belgacom, a provider of telecommunications services, has selected Alcatel-Lucent's Service Quality Manager to measure the performance of mobile services. With Alcatel-Lucent's Service Quality Manager, Belgacom can accurately report on a range of key performance and quality indicators (such as service availability and reliability) that are important to its corporate clients. In turn, Belgacom can use this information to take actions to improve their clients' customer experience. Alcatel-Lucent's SQM enables Belgacom to translate its commitment to quality into concrete SLAs which guarantee (and continuously improve) mobile voice, data and SMS services for its corporate customers. Jan Paesen, Director Product Management Enterprise Mobility Solutions, from Belgacom said: "Our mission is to assure our customers that the mobile services we are providing live up to their expectations. "Alcatel-Lucent's Service Quality Management solution is instrumental in reaching this objective providing a host of benefits both for us and for our business customers. As importantly, by means of SQM's reporting functionality we can actually prove to our customers that they are indeed receiving the quality for which they contracted. This real-time monitoring of the customer experience is unique on the Belgian market." http://www.datamonitor.com Republication or redistribution, including by framing or similar means, is expressly prohibited without prior written consent. Datamonitor shall not be liable for errors or delays in the content, or for any actions taken in reliance thereon |