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AAA Club Partners Chooses Nexidia Interaction Analytics To Enhance Member ExperienceATLANTA --(Business Wire)-- Nexidia, a leading provider of customer interaction analytics solutions for business transformation, today announced that AAA Club Partners, Inc., has chosen Nexidia (News - Alert) Interaction Analytics to drive toward a superior Member experience, improved business intelligence and enhanced contact center reporting. AAA Club Partners is a holding company comprised of 10 Partner Clubs of the American Automobile Association with a combined membership of nearly 12 million AAA members in 20 states, and provides contact center services to the Partner Clubs through its wholly-owned subsidiary ACP Services, LLC. Interaction Analytics is Nexidia's next generation contact center analytics software. It enables contact centers to easily capture, synthesize and disperse critical business intelligence formerly locked inside different types and forms of multi-channel customer interactions. Moving forward, ACP Services will use this information to drive improvemnts in contact center processes and increase agent performance. "We chose Nexidia because their contact center solutions have proven to be best-in-class," said Betsy Lee, senior vice president of Contact Center Operations, ACP Services. "Interaction Analytics will play a key role in helping us improve overall customer service, deliver a better customer experience and provide enhanced reporting back to our club member organizations." ACP Services is launching Interaction Analytics with the Nexidia Analytics OnDemand Program, which delivers the solution as a hosted service. The advantage of a hosted analytics solution is that it provides quicker implementations, lower total cost of ownership and a faster return on investment when compared to traditional on-premise deployments. "Our mission is to help forward-thinking organizations like ACP Services optimize business practices," said Nexidia president and CEO John Willcutts. "With Nexidia, ACP Services will positively impact the bottom line, but even more importantly, ensure customer loyalty." About Nexidia Nexidia provides interaction analytics solutions with patented technologies and breakthrough applications that enable companies to drive business transformation by capturing, making sense of, and using the full range of communications they have with customers. As the traditional voice of the customer expands from the contact center to include surveys, email, chats, and even social media sites, Nexidia provides software and service expertise to help companies synthesize this data into both a tactical tool for operational improvements and a catalyst for strategic business transformation. For more information, please visit http://www.nexidia.com/. About AAA Auto Club Partners AAA Club Partners is a holding company of 10 Partner Clubs who are affiliated with the American Automobile Association and offer a wide array of automotive, travel, insurance and financial services products, along with numerous discounts to nearly 12 million AAA members in 20 states. AAA has been a leader and advocate for the safety and security of all travelers since it was founded more than 100 years ago.
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