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Voxeo Rolls Out VoiceObjects 12Aug 17, 2012 (Close-Up Media via COMTEX) -- Voxeo, a provider of Unlocked Communications, has announced the availability of VoiceObjects 12, featuring extreme simplicity in the development, deployment, management and analytics of mobile customer service applications. According to the Company, VoiceObjects is an Application Lifecycle Management Suite that helps companies take full advantage of the power and ubiquity of mobile devices to enhance customer loyalty, optimize service, decrease contact center costs and gain competitive advantages. Mobility is a core capability of VoiceObjects and has been in use at mobile carriers and enterprises for over five years. In contrast, Voxeo reported that other providers offer bolt-on solutions and have limited deployment experience. VoiceObjects 12 provides a mobile channel interface, based on JQuery Mobile and HTML5, to further ease and accelerate the development of mobile web customer service applications. The Company noted that VoiceObjects developers gain access to a framework of drag and drop components for building mobile applications. The resulting applications work across all mobile devices and deliver attractive usability features including a core set of UI widgets including toolbars, listviews, buttons, form elements, and animated page transitions. "Mobile is the future of customer service. That means enabling convenient self-service access through mobile web, native mobile apps and SMS interactions, as well as voice. It will also mean leveraging the built-in capabilities of smartphones and smart devices to enhance customer interactions," said Voxeo's CEO, Jonathan Taylor. "For example, an insurance company might offer the ability for customers to use their camera phones to capture and share photos when reporting an accident, or a financial institution may use location services to provide information on the nearest ATM." The Company said that VoiceObjects' design-once, deploy-anywhere architecture supports the reuse of developer resources, application logic and back-end integrations across voice, mobile web, SMS and social channels. Voxeo reported that other enhancements in VoiceObjects 12 include: Hotspot Analytics - Hotspot Analytics are delivered right inside the VoiceObjects integrated development environment, enabling developers to make application changes based on production data that was previously only available inside business user and administrator reports. By highlighting data and Key Performance Indicators within the application dialog flow, developers can spot potential areas for improvement and take immediate action to optimize self-service. Business User Interface - Non-technical business users can now change and update components of live applications instantly, without involving an application developer or system administrator. Configurable parameters are determined by the developer and controlled by business rules. Common examples include managing hours of operation, customizing network messages, adding special announcements, managing call routes, deactivating menu items, etc. More Information: www.voxeo.com ((Comments on this story may be sent to [email protected])) |