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Genesys Acquires Innovative Self-Service Application and Service Provider LM SistemasDALY CITY, Calif. --(Business Wire)-- Genesys (News - Alert), a provider of customer experience solutions, today announced the acquisition of LM Sistemas. LM Sistemas has transformed the Interactive Voice Response (IVR) market in Brazil with a unique full-service offering for managing and delivering self-service. The result for end customers is a one-of-a-kind branded experience that makes self-service fun and engaging. The acquisition brings Genesys powerful self-service applications with an innovative business model combined with a team of more than 160 self-service experts. The acquisition supports the Genesys strategy to deliver unique solutions that combine leading technology with productized best practices. Key Facts:
"Today's announcement marks a significant step in the Genesys growth strategy, bringing unique best practices in-house, while aggressively expanding our presence in Brazil and Latin America," said Paul Segre (News - Alert), President and CEO, Genesys. "With its unique business model and highly talented team, LM Sistemas has truly changed the game in self-service. Together we are looking to extend the transformative LM experience to a full multi-channel and cross channel approach." "We are honored to become a part of Genesys and deliver even better products and services for our customers in Brazil, while also taking our innovations to new markets worldwide," said Alexandre Bichir, CEO, LM Sistemas. "The Genesys vision around bringing conversations to today's customer experience is a perfect match for the value LM Sistemas brings to self-service. We now have the backing and experience of a global leader to take LM Sistemas to the next level of growth and success." About Genesys: Genesys is the world's leading provider of customer service and contact center software and services - with a 100% focus on customer experience and mission to save the world from bad customer service. With more than 2,000 customers in 80 countries, Genesys is uniquely positioned to help companies bring their people, insights and customer channels together to drive today's new customer conversation. Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise.
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