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Triad Technology Partners Reports Successful System Go-Live of Cloud-based ServiceNow for U.S. General Services AdministrationJun 29, 2012 (Close-Up Media via COMTEX) -- Triad Technology Partners, a provider of IT service management software and services to public sector, announced that the U.S. General Services Administration (GSA) successfully went to production system status on the initial phase of its ServiceNow implementation. According to a release, GSA selected Triad Technology Partners (Triad) to implement its Enterprise IT Management (EITM) platform through the cloud-based ServiceNow IT Service Management Software-as-a-Service solution. The implementation of the ServiceNow Cloud is allowing GSA to optimize and manage their IT services and projects across the organization. The initial ServiceNow implementation covers Incident Management, Service Desk, Knowledge Management, Configuration Management, and Self Service for GSA's Federal Acquisition Service. The ITIL framework was at the core of the implementation as GSA continues to align itself with ITIL best practices. Approximately, 41,000 users will have access to the solution. "We are pleased to add GSA to our rapidly growing list of ServiceNow federal government customers," said Tim Hohman, Triad Technology Partners CEO. "GSA is under pressure to stay ahead of the IT service requirements of a fast-moving agency while keeping IT costs under control. GSA concluded that Triad Technology Partners and ServiceNow were the best ITSM partner and ITSM Cloud platform capable of meeting their extensive needs." As part of the implementation, GSA awarded ServiceNow an interim Federal Information Security Management Act (known as FISMA) Moderate Authorization and Accreditation from the U.S. General Services Administration. FISMA is a U.S. federal law that was enacted in 2002 recognizing the importance of information security to the economic and national security interests of the United States. The act requires federal agencies to develop, document, and implement an information security system for its data and infrastructure. Doug Lingenfelter, ServiceNow Director of Federal Sales, said, "ServiceNow is committed to meeting the U.S. Government's compliance and security requirements at the FISMA Moderate level. GSA's FISMA Moderate iATO, the first for any enterprise Cloud IT Service Management solution, represents a milestone in ServiceNow's progress. Our FISMA Moderate ServiceNow Federal Community Cloud, hosted at TerreMark, gives Federal Agencies a secure Cloud First Option for tremendous cost saving and innovation." More information: triadtechpartners.com ((Comments on this story may be sent to [email protected])) |