[May 18, 2012] CRC Partners with TextPower to Offer Power Outage Reporting via Text Messaging Tweet May 18, 2012 (Close-Up Media via COMTEX) -- Cooperative Response Center, Inc. (CRC), a nationwide contact center and central station, has teamed with TextPower, Inc., a text messaging (SMS) business solutions provider, to use TextPower's SmartAlerts texting solution to enable customers of CRC's utility company members a way to report power outages via text messaging. According to a release, CRC will use TextPower's texting service to allow consumers to initiate a power outage report and verify outage restoration back to consumers via text message. "We are delighted to work with CRC to provide an innovative technology offering to their utility members that we believe is fast, effective, and practical particularly when the power goes out," said Mark Nielsen, TextPower's executive chairman. "CRC's use of our text outage notification greatly enhances the personalization and immediacy of customer service its utility members can now provide. In a recent survey of utilities, the overwhelming top priority for texting was text notification of outages." "Our partnership with TextPower is another example of CRC's continual efforts to provide innovative, value-added services for our membership," said Brad Fjelsta, CRC's SVP of operations and project manager for the text messaging initiative. "TextPower's technology helps us offer a relevant solution that meets the needs of today's tech-savvy consumers, enabling them to report a power outage quickly and easily and verify the power is back on before line crews leave the area." More information: www.crc.coop www.TextPower.com ((Comments on this story may be sent to [email protected])) [ Back To TMCnet.com's Homepage ]