TMCnet News
Blackberry software irk users RIM struggles to fix problems(Flare (Pakistan) Via Acquire Media NewsEdge) Users around the globe are turning their back on RIM and BlackBerry devices. Blackberry’s software problems annoyed users as customers have lost all their contact numbers; reportedly they accessed for backup support but couldn’t make it recover Research In Motion, Blackberry maker, has been going through an exceedingly difficult time over the last several months. Its mobile market share is dwindling; its former co-CEOs Mike Lazaridis and Jim Balsillie nearly ran the company into the ground; and it brought in a new CEO to help turn things around. All the while, it has watched its core market the enterprise start to slip away as an increasing number of companies back away from BlackBerry smart-phones and turn to iPhones, iPads and Android handsets. Following the downturn in fortune for BlackBerry maker RIM, Jim Balsillie and Mike Lazaridis have stepped down from their roles as co-chief executives of the Canadian firm. Blackberry’s software problems irked users as customers have lost all their contact numbers; the contact file has been deleted due to some software hidden errors which the customers lost their contacts forever, reportedly they accessed for backup support but couldn’t make it recover. So, what happened? And why is the enterprise suddenly resisting the purchase of RIM devices when over the years it had a dramatically different view on things? Unfortunately for RIM, the reasons are numerous. By the look of things, the company doesn't have a plan in place to address them all before the enterprise market slips away entirely. Users around the globe are turning their back on RIM and BlackBerry devices. Why the company's new CEO Thorsten Heins doesn't seem prepared to address those troubles? For a long time, security was the main reason enterprise customers stuck with the BlackBerry. They reasoned that RIM's services, including built-in data encryption, would keep their networks secure, and that made them reluctant to switch. However, Apple's iOS platform has proved extremely secure, making RIM's argument that it's the only company offering secure mobile services to enterprise users a bit harder to believe. Last year, RIM suffered a multiday outage of its email and messaging services. The mistake was enough for many enterprise IT decision-makers to wonder if the BlackBerry maker could be trusted. Email and messaging is an essential business application, and it has to be available 24/7. Even a single instance of downtime is enough to damage the credibility of a mobile application service in the enterprise. If the enterprise can't stand anything, it's uncertainty. And at RIM right now there is an awful lot of uncertainty. Companies aren't sure what Heins will do to turn things around in the coming months. There is also the question of whether RIM will be bought out. It's a real issue. And it's something that's pushing some companies to vendors that have a more stable corporate environment right now. RIM's BlackBerry devices aren't exactly the cheapest handsets on the market. In fact, there are many cases in which companies can find a better deal on Android-based handsets than on their BlackBerry counterparts. Over the years, that didn't matter much, since RIM's devices were the best. But now, with more appealing devices available and tight budgets, it matters quite a bit. Oftentimes, when the issues of BlackBerry adoption are brought up, consumerization is left out. But in 2012, it will prove to be a major concern for RIM. Consumerization is bringing devices like the iPhone and Android handsets into the enterprise, and there isn't anything RIM can do about it. At the end of the day, productivity means more to companies than anything else. Although the BlackBerry has historically been a productivity powerhouse, it's being beaten by the iPhone because of employee familiarity with that device. Business people have the iPhone in their daily lives now, which they bought for personal or business use. They know which apps are best to use and are comfortable with the touch display. What's more, iOS delivers far better application and browser support. From a productivity perspective, it's hard for enterprises and their employees to choose a BlackBerry over an iPhone. For corporate customers, having the ability to develop proprietary applications designed for internal use is extremely important. Luckily for those folks, Apple's software development kit is ideal for that, and its software affords companies many more opportunities. Although RIM offers a development kit, it pales in comparison to Apple's. And that's a real problem for the BlackBerry maker. When Apple first launched the iPhone, the company didn't seem all that concerned with appealing to enterprise users. But over the last couple years, as more features have been added to iOS, which has changed. Apple is now heavily engaged in attracting enterprise customers. And so far, it appears that effort is working quite effectively. Back before the iPhone launched, RIM's BlackBerry devices were the only enterprise-focused handsets that companies wanted. Compared to all the others, the BlackBerry was far superior. But nowadays, RIM has stiff competition, and the company has been unable to come up with new features or services to stay ahead of the latest smartphones. RIM was once the only show in town that mattered; now, it's lost in the crowd. Though its BlackBerry range of handsets were once considered trendy, the Canadian telecommunications company has failed to compete against Apple and Google’s operating systems and have reportedly lost over $70billion from its value since 2008. RIM has stiff competition, and the company has been unable to come up with new features or services to stay ahead of the latest smartphones. RIM was once the only show in town that mattered; now, it's lost in the crowd; it has reportedly lost over $70 billion from its value since 2008 |