ShoreTel announces release of M5 Communicator
Apr 06, 2012 (Datamonitor via COMTEX) --
ShoreTel, a provider of cloud-based business phone system and communication solutions with fully integrated unified communications, or UC, has announced the release of M5 Communicator, part of the M5 Unified Communications Suite in ShoreTel's cloud division and free to all existing M5 clients.
An extension of the Suite, M5 Communicator is an application accessible from the desktop of a user's PC or Mac. In addition to offering instant messaging across the enterprise, peer-to-peer video chat, file transfer, and screen-sharing capabilities, Communicator's Presence feature enables users to see when their colleagues are on the telephone, the company said.
Communicator is part of the M5 Unified Communications Suite, a cloud-based communications service for employees that want to focus on their business instead of the business of running a communications platform. Based on the M5's Call Conductor platform, the Suite integrates communications and business data, providing M5 clients with access to business intelligence that can be used to increase sales, gauge customer satisfaction, and implement operational efficiencies.
The Suite also includes hosted, managed voice-over-IP (VoIP), conferencing and collaboration, unified messaging, portal, recording, contact center, and business intelligence, the company added.
"We offer a complete bundle that doesn't ignore the most important modality today: voice," said Jeff Valentine, M5 Networks senior vice president of product marketing. "While other competitors offer voice as an add-on, they don't provide the full breadth of functionality, the professional installation, the proactive monitoring, the advanced features, the intelligence, or the end-user support, all in a powerful yet intuitive platform like M5's."
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