| [March 27, 2012] |
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Comcast Business Services Expands Voice Portfolio with Business VoiceEdge™
PHILADELPHIA --(Business Wire)--
Comcast (News - Alert) Corporation (Nasdaq: CMCSA, CMCSK), one of the nation's leading
providers of information and communications products and services, today
announced Comcast Business
VoiceEdge™, a cloud-based voice and unified communications solution.
Fully managed over Comcast's network, Business VoiceEdge eliminates the
need for expensive on-site equipment such as PBX (News - Alert) and key systems,
provides a predictable monthly cost, as well as a high service quality
and customer experience. Additionally, Business VoiceEdge delivers a
common user experience, high definition (HD)-quality voice service, and
a full suite of unified communications features that help today's
multi-site organizations and mobile workforce communicate more
efficiently. Business VoiceEdge is now available across most of
Comcast's Northeastern Division, which includes 14 states from Maine
through Virginia and the District of Columbia, as well as Chicago.
Nationwide rollout across Comcast's entire service is targeted by the
end of 2012.
"What sets Comcast apart from other players in this space is that we're
the only provider to combine a cloud-based voice service with vast
network reach, a well-known brand and a strong focus on providing great
products with high quality and consistency," said Bill Stemper,
President of Comcast Business Services. "Businesses, especially those
with a distributed workforce, need a reliable and consistent voice
solution that allows their "on-the-go" employees to stay connected
anytime and anywhere. Together with our Ethernet and alongside our PRI
services we are now delivering an array of solutions for all types of
mid-sized organizations."
With Business VoiceEdge, Comcast provides customers an affordable
solution with unlimited nationwide calling, state-of-the-art Polycom (News - Alert)
phones at no additional charge, HD audio and advanced unified
communications and mobility features, including:
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Be Anywhere: Lets workers live the one number lifestyle by
integrating their work line with their mobile device, home office or
other locations to have calls follow them or push/pull them between
devices without having to disconnect and then reconnect the call.
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Voicemail-to-email: Voice messages coveniently reach "anytime,
anywhere" workers when away from the office or working remotely by
sending a copy of the voicemail to their email.
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Telephony Toolbar: A downloadable client that enables
click-to-dial and service management from within Microsoft (News - Alert) Outlook,
Internet Explorer, and Mozilla Firefox.
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Business Voice Continuity: Redirect calls to back-up numbers if
there is a power outage or other on-site issues to keep business
operating.
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Multi-Location Simplicity and Commonality: On-net calling
between sites using extensions, unified calling experience, add new
locations quickly, and share call handling (receptionist, hunt groups
and auto attendants) across offices.
"As with other cloud-based applications and services, organizations of
all sizes are investigating cloud-based voice solutions as a means to
help reduce costs and simplify operations while improving worker
productivity. This combination would seem to be an obvious choice, but
the service availability and operator reliability questions have been
challenging," said Infonetics (News - Alert) Research Directing Analyst, VoIP and IMS,
Diane Myers. "Combining the Business VoiceEdge product with Comcast's
nationwide network and strong data products is a compelling addition to
the market."
Comcast Business VoiceEdge is the latest addition to the Comcast suite
of voice solutions, which include Business
Class Voice, a voice line service designed for small businesses, and Business
Class Trunks, an intelligent phone service for larger organizations
that works with existing PBX equipment and provides scalability and
security using Comcast's advanced IP network. Business VoiceEdge is
delivered over Comcast's advanced network, which spans 20 of the
nation's top 25 markets, and is monitored by multiple Network Operations
Centers (NOCs) for 24x7x365 support.
More information on Business VoiceEdge and Comcast's full suite of voice
and unified communications offerings can be found here: www.business.comcast.com/VoiceEdge
About Comcast Business Services
Comcast
Business Services, a unit of Comcast Cable provides advanced
communication solutions to help organizations of all sizes meet their
business objectives. Through a modern, advanced fiber network that is
backed by 24/7 technical support, Comcast delivers Business Class
Internet, Ethernet, TV and Voice services for cost-effective, simplified
communications management.
For more information, call 1-800-391-3000 or visit www.business.comcast.com
About Comcast Cable
Comcast Corporation (Nasdaq: CMCSA, CMCSK) (www.comcast.com)
is one of the nation's leading providers of entertainment, information
and communications products and services. Comcast is principally
involved in the operation of cable systems through Comcast Cable and in
the development, production and distribution of entertainment, news,
sports and other content for global audiences through NBCUniversal.
Comcast Cable is one of the nation's largest video, high-speed Internet
and phone providers to residential and business customers. Comcast is
the majority owner and manager of NBCUniversal, which owns and operates
entertainment and news cable networks, the NBC and Telemundo broadcast
networks, local television station groups, television production
operations, a major motion picture company and theme parks.

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