|[March 22, 2012]
NCO, XO Communications & LiveVox Host Webinar on Optimizing Multi-Site Operations with Cloud-Based VoIP
SAN FRANCISCO --(Business Wire)--
Although most call centers have established multi-site operations, much
of the promise of cross-site labor optimization remains substantially
unrealized. Cloud based agent routing is changing the game by removing
physical location barriers at an economical price - enabling global,
sub-second warm transfers with real-time data screen pops for any agent
in any location.
Technical complexity and expensive VoIP infrastructure have long
forced operators to segment work by location, spawning functional
workflow silos and limiting cross location routing. By eliminating the
limitations brought on by traditional site-based architecture,
Cloud-based VoIP establishes a unified virtual agent queue and allows
calls to be matched to the right agent at the right time across the
Join NCO, XO Communications and LiveVox (News - Alert) operations and technology
executives as they map out how to leverage VoIP across multiple sites to
create seamlessly linked centers. Hear real world scenarios of best
practices and lessons learned. The event will be held at 2 PM, ET,
Wednesday, April 11. Reserve
your spot today, visit www.livevox.com.
Optimize a global work-force and build efficient call escalation
Leverage MPLS to solve network security and redundancy challenges
across multiple sites
Streamline process while gaining control and visibility across an
enterprise of remotesites and/or home based agents
Solve operational challenges like seasonality, tech portability, call
volume spikes, and rapidly shifting client demands
Use existing resources to stay risk-averse in a fluid compliance and
Realize the inherent synergies of strategic sites
WHAT: (Webinar) "How Cloud Based VoIP Optimizes Multi-Site
Paul McGee, Director, Customer Contact Management, NCO Group
Dan Toomey, Sr. Mgr. Product Mgmt. - WAN & Security Solutions, XO
Steve Vaughan, Sr. Director Product Mgmt, LiveVox
John McNamara, Chief Marketing Officer, LiveVox, as Moderator
WHEN: 2 PM, ET, Wednesday, April 11
WHERE: To register, click
About NCO Group, Inc.
NCO Group, Inc. is a leading global provider of business process
outsourcing services, primarily focused on accounts receivable
management and customer relationship management. NCO provides services
through over 100 offices throughout North America, Asia, Europe and
Australia. For more information, visit www.ncogroup.com.
About XO Communications
XO Communications, a subsidiary of XO Holdings (News - Alert), Inc., is a leading
nationwide provider of advanced broadband communications services and
solutions for businesses, enterprises, government, carriers and service
providers. Its customers include more than half of the Fortune 500, in
addition to leading cable companies, carriers, content providers and
mobile network operators. Utilizing its unique combination of
high-capacity nationwide and metro networks and broadband wireless
capabilities, XO Communications (News - Alert) offers customers a broad range of
managed voice, data and IP services with proven performance, scalability
and value in more than 85 metropolitan markets across the United States.
For more information, visit www.xo.com.
LiveVox is the provider of the Private VoIP Cloud™ with integrated
contact center applications. The patented, PCI (News - Alert)-certified LiveVox
platform utilizes a burstable, redundant IP/MPLS mesh to deliver
cloud-based switching and highly scalable contact center applications
such ACD, predictive dialer, IVR, call recording and business analytics.
LiveVox is headquartered in San Francisco. For more information, visit www.livevox.com.
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