KnoahSoft and Esnatech Partner to Deliver Advanced Unified Communications and Contact Center Software
Henderson, NV March 20, 2012 KnoahSoft, a leading provider of VoIP-based call recording and analytical tools for contact centers, and Esna Technologies (Esnatech), a leader in cloud-based unified communications (UC), today announced a strategic partnership to offer a full suite of advanced UC and contact center tools to enterprises across North America.
As businesses implement UC and collaboration technology to increase employee productivity, the related need for call recording expands to include quality monitoring, training, regulatory compliance, proof of call, liability recording, security and more. By pairing Esnatech’s UC services through its Office-LinX platform with the advanced call recording and analytical tools in KnoahSoft’s Harmony solution, the companies offer small- to medium-sized business an end-to-end solution to help increase worker productivity and reduce enterprise risk.
“We are excited to partner with KnoahSoft to bring comprehensive, scalable solutions for call recording to our enterprise UC customers,” said Davide Petramala, EVP for Esnatech. “With robust UC from Office-LinX, and Harmony’s market-leading call recording capabilities, we can help companies significantly improve productivity, mitigate regulatory risk, and enhance call center effectiveness and agent performance.”
Through joint sales and marketing initiatives, as well as combined support, the partnership will enable both companies to immediately offer expanded UC and contact center capabilities to North America-based organizations.
“Customers are clamoring for enterprise-level interaction recording that will give them the productivity enhancement and peace of mind they need, especially as more of the technology they use in the contact center and for UC enablement resides in the cloud,” said Ralph Barletta, president and co-founder of KnoahSoft. “The KnoahSoft/Esnatech partnership is designed with these evolving user needs in mind and we are thrilled to be leading the way for our customers as their businesses change.”
KnoahSoft offers workforce optimization solutions that give contact centers enterprise-level interaction recording; quality, performance and workforce management; and analytics functionality at an affordable price. The Harmony suite is a secure web-based platform that is seamlessly integrated from end to end to give users the ultimate in flexibility, scalability and ease of use. With the invaluable insight into multi-channel interactions gleaned from Harmony, users can increase productivity, enhance customer satisfaction, improve workflow and ensure compliance. Learn more at www.knoahsoft.com.
Esnatech is a global leader in cloud-enabled unified communication solutions. The award-winning Office-LinX™ platform provides today's hybrid enterprise with mobility, presence, and messaging applications that significantly improve workforce productivity. Office-LinX is interoperable with any voice, mobile and PBX system and seamlessly connects with cloud-based applications such as Google Apps, VMware Zimbra®, Salesforce.com and Microsoft® Office365. Through a global network of OEM and reseller partners, the Office-LinX solution has been deployed to millions of users and is available in more than 28 countries worldwide. For more information, visit www.esnatech.com.
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