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Voxeo Helps Fight Financial Data Fraud by Extending Highest Level of Protection to Customer Self-Service Applications Hosted in Its Multiple Worldwide Data Centers
ORLANDO, FL, Mar 07, 2012 (MARKETWIRE via COMTEX) --
Voxeo, the leading provider of Unlocked Communications, announced
today that it is extending its fight against financial data fraud by
bringing Level 1 PCI-compliance capabilities to multiple data centers
in the United States and Europe for hosted IVR applications built on
its award-winning Prophecy and VoiceObjects On-Demand platforms.
Merchants, banks and callers using automated self-service phone
systems to give sensitive credit card and financial information over
the Voxeo platform can rest assured their data is fully protected to
the highest standards of compliance to the Payment Card Industry Data
Security Standard (PCI-DSS). PCI Level 1 compliance assures Voxeo's
network architecture, security policies and development procedures
are independently audited by an outside firm and found to meet or
exceed their standards. The PCI-DSS Level 1 certification is the
highest certification a merchant or service provider can achieve.
The average organizational cost of a data breach increased to $7.2
million and cost companies an average of $214 per compromised record
in 2010, according to a report by Symantec Corp and the Ponemon
Institute. And there are no signs of that risk abating. When brand
reputation damage costs are also factored into the equation, it
becomes critical that Voxeo's clients have the ability to build and
deploy IVR solutions that minimize the risks associated with payment
data compromises.
"Voxeo is committed to delivering the absolute best customer
experience in the communications industry, and this Level 1
PCI-compliance just takes that one step further," said Ryan Campbell,
chief information officer at Voxeo. "When our clients build
applications that collect sensitive financial information, their
customers can trust that information is protected. Our PCI-compliance
is an ongoing process. As financial data fraud becomes increasingly
sophisticated every year, it's more difficult and more important for
each provider to stay ahead of those threats. By coupling PCI
compliance with our best-in-class communications platform, Voxeo is a
valued partner in providing an unparalleled competitive edge."
Voxeo established its first PCI-compliant platform in early-2008 and
first audited Level 1 compliance in 2011, providing European clients
with a secure cloud environment suitable for deploying applications
that handle cardholder information. Customer demand led Voxeo to
fast-track a PCI-compliant solution for deploying communication
applications in a secure cloud environment in the United States.
"When working with companies that are implementing new PCI
initiatives, we generally find a wide variety of preliminary gaps in
meeting the PCI DSS standards," said Andrew Cannata, managing
director of Sunera's Information Security Practice, the independent
PCI-compliance auditor for Voxeo. "This is especially the case where
entire physical and logical environments are in scope. Based on
business requirements and constraints, as well as the overall size of
the remediation projects, companies typically take at least 6-12
months to complete remediation efforts. Due to the innovative,
customer-driven, and highly-skilled team that Voxeo employs, they
were able to establish a PCI-compliant environment in just over three
months. This speaks to the technical expertise and dedication to a
secure, PCI compliant, environment."
About Voxeo
Voxeo unlocks communications. We loathe the locks that make voice,
SMS, instant messaging, Twitter, web chat, mobile web, unified
communications and self-service applications difficult to create,
manage, analyze, optimize and afford. Every day we work to unlock the
neglected value of these communications solutions with open
standards, disruptive innovation and a passion for problem solving --
fueled by a company-wide obsession with customer success. We do so
for more than 250,000 developers, 45,000 companies and half of the
Fortune 100 from our headquarters in Orlando, Beijing, Cologne, and
London. Visit us or join our conversations on the web at
www.voxeo.com, blogs.voxeo.com or twitter.com/voxeo.
Contact Information:
Bridgette King
Get The Scoop Communications
954.937.9616
Email Contact
SOURCE: Voxeo
http://www2.marketwire.com/mw/emailprcntct?id=7FD9621E9A11E471
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