| [March 07, 2012] |
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Fairview Health Services Chooses Amcom Software for Organization-Wide Clinical and Contact Center Communications
MINNEAPOLIS --(Business Wire)--
Amcom
Software, Inc. today announced that Fairview Health Services
selected its solutions to build an enterprise-wide approach to critical
communications. Minneapolis-based Fairview chose Amcom not only to
replace an aging call center platform, but also to expand the scope of
its communication functions to clinical settings as well. Notable
project goals include supporting mobile staff with smartphone-ready
encrypted messaging, sending nurse call and patient monitoring alerts to
staff's mobile devices, and bringing multiple contact centers into one.
Highlights of Fairview's Amcom solutions:
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Encrypted smartphone messaging for iPhone (News - Alert), Android, and BlackBerry
smartphones: Fairview will support staff's preferred devices with encrypted
smartphone messaging, a full audit trail, directory access for
on-the-go communications, and security at every step to protect
sensitive patient information.
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Clinical alert and alarm integration for nurse call and patient
monitoring systems: Fairview will use Amcom's
FDA 510(k)-cleared enterprise middleware to detect nurse call
requests and patient monitoring alerts and send notifications to the
right on-duty caregiver's mobile device for swift response.
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Centralized contact center operations: Fairviw plans to
consolidate several call centers into one using Amcom's operator
consoles to help staff manage increasing call volumes and give
callers fast service.
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Online directory and on-call scheduling: Staff at Fairview will
have password-protected access to accurate contact information for
fellow employees as well as the latest on-call
schedules.
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Automated call transfers that bypass the operator group:
Amcom's speech
recognition system will help Fairview process simple call
transfers through naturally spoken requests to the automated
attendant. This will free operators' time for more in-depth caller
assistance.
"Many large healthcare networks like Fairview are looking for ways to
improve staff's ability to care for patients with newer, easier ways to
communicate," said Chris Heim, President, Amcom Software. "We welcome
the opportunity to help them create a truly integrated approach to their
daily communications using today's mobile devices, automation, and
intuitive software."
About Fairview Health Services
Fairview Health Services is a
community-focused health system providing a complete range of services,
from prevention of illness and injury to care for the most complex
medical conditions. Fairview provides services in many settings,
including community centers, homes, clinics, hospitals and long-term
care centers. Fairview is affiliated with the University of Minnesota
Academic Health Center and supports its mission of research and
education. Fairview is a not-for-profit organization headquartered in
Minneapolis with staff and facilities throughout Minnesota.
About Amcom Software
Amcom Software, a subsidiary of USA
Mobility, Inc. (Nasdaq: USMO), connects people to each other and to the
data they need. This helps organizations save lives with communications
that are faster, more accurate, and more efficient. Amcom Software's
unified communications technologies include solutions for contact
centers, emergency management, mobile event notification, and messaging.
The company's products are used by leading organizations in healthcare,
hospitality, education, business, and government. By continually
developing its industry-leading technologies, Amcom Software has rapidly
grown and solidified its market leadership. For more information, call
800.852.8935 or go to http://www.amcomsoftware.com
or find us on Twitter (News - Alert) @AmcomSoftware.
Click
here to subscribe to Mobile Alerts for Amcom Software.
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