[February 14, 2012] American Airlines Recognizes Employees for Customer Service Tweet Feb 14, 2012 (Close-Up Media via COMTEX) -- American Airlines is recognizing its employees around the airline's network for excellence in customer service, specifically measured by improved customer experience and problem solving for the fourth quarter 2011. According to a release, employees at Ronald Reagan Washington National Airport, LaGuardia Airport, Salt Lake City International Airport, Louisville International Airport and Sangster International Airport in Montego Bay, Jamaica, are being recognized for their customer service efforts as the airline announced its winners of the quarterly "Customer Cup" program. "American's Customer Cup builds friendly competition across our employee network, while at the same time encouraging our stations to focus on improving processes, projects and interactions to deliver a better customer experience," said Mark Mitchell, American's Managing Director Customer Experience. "We continue to raise the bar on delivering quality customer service by recognizing five airports each quarter that make measurable improvements in the areas that matter most to our customers." Officials noted that Customer Cup awards are categorized by market size from largest to smallest according to flight activity. The award recognizes five stations for their performance in serving customers at the airport across six touch points including gate interactions, the boarding experience, delays and delay management, onboard interactions, baggage handling and baggage resolution. Employees at winning stations earn network bragging rights and a recognition event in their honor for working hard to improve the airline's customer service rankings. "The Customer Cup is part of our broader commitment to improve the experience for customers, while at the same time, an opportunity to recognize our hard-working employees," said Mitchell. ((Comments on this story may be sent to [email protected])) [ Back To TMCnet.com's Homepage ]