[February 01, 2012]

Kunnect Upends Call Center Business with Release of First Free Call Center Solution

Kunnect, a leading provider of cloud-based call center telephony solutions, today unveiled Kunnect FREE, the industry's first free call center solution. Available immediately, Kunnect FREE allows all call centers to leverage its feature rich center solution at no cost; no hardware, no hosting and no software costs. Hosted call center software typically costs companies well over $100 a month for each user, so moving to Kunnect FREE can help businesses instantly trim costs associated with new or existing call centers, as well as centers seeking to add remote agent support.

Kunnect FREE is powered by Kunnect's XVP Hosted Call Center solution. Rather than ay a monthly subscription fee for software, call centers globally can access the Kunnect FREE website to manage inbound and outbound call center campaigns. The product offers predictive dialing; an automatic call distributor (ACD) for intelligent call queuing; CRM scripting to support call handling with scripts, prompts and external web page integration; and real-time statistics and historical reporting on agent productivity and campaign dispositions and metrics. Its WebAgent software encompasses a SIP phone and CRM package within a browser, thus alleviating the need to install any software on the local computer.

"Kunnect FREE is poised to redefine the way we run our global outsourcing business. With more than 1,000 call center agents globally in eight countries, we stand to save over $1,000,000 annually by going with Kunnect FREE's cloud-based solution," said Todd E. Fisch, managing director of Argosy BPO, LLC. "The Kunnect model allows us to centrally manage our client data securely, all the while permitting remote center management of the agents and performance."

The Kunnect FREE and XVP Hosted Call Center solutions are hosted in the Amazon cloud, making them the industry's most cost effective and flexible solutions. Deployment is quick and easy with no hardware required. The solutions work with any browser. It can be activated in minutes and scale to meet any load demands.

"Kunnect has set the bar high with the industry's only free call center solution," said Fred Côté, president of Kunnect. "Kunnect FREE brings the performance and simplicity of our call center technology to call centers globally at no cost. While other vendors struggle to improve their own price-performance, Kunnect FREE extends our clear leadership in the market."

For more information on Kunnect FREE, visit http://free.kunnect.com.

About Kunnect

Kunnect provides cloud-based hosted telephony solutions. In 2011, customers relied on Kunnect's contact center solutions to manage six billion calls. The company is privately held and based in Fort Lauderdale, Fla. For more information, visit http://www.kunnect.com.

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