|[February 01, 2012]
Kunnect Upends Call Center Business with Release of First Free Call Center Solution
FORT LAUDERDALE, Fla. --(Business Wire)--
a leading provider of cloud-based call center telephony solutions, today
FREE, the industry's first free call center solution. Available
immediately, Kunnect FREE allows all call centers to leverage its
feature rich center solution at no cost; no hardware, no hosting and no
software costs. Hosted call center software typically costs companies
well over $100 a month for each user, so moving to Kunnect FREE can help
businesses instantly trim costs associated with new or existing call
centers, as well as centers seeking to add remote agent support.
Kunnect FREE is powered by Kunnect's XVP Hosted Call
Center solution. Rather than ay a monthly subscription fee for
software, call centers globally can access the Kunnect FREE website to
manage inbound and outbound call center campaigns. The product offers
predictive dialing; an automatic call distributor (ACD) for intelligent
call queuing; CRM scripting to support call handling with scripts,
prompts and external web page integration; and real-time statistics and
historical reporting on agent productivity and campaign dispositions and
metrics. Its WebAgent software encompasses a SIP phone and CRM package
within a browser, thus alleviating the need to install any software on
the local computer.
"Kunnect FREE is poised to redefine the way we run our global
outsourcing business. With more than 1,000 call center agents globally
in eight countries, we stand to save over $1,000,000 annually by going
with Kunnect FREE's cloud-based solution," said Todd E. Fisch, managing
director of Argosy BPO, LLC. "The Kunnect model allows us to centrally
manage our client data securely, all the while permitting remote center
management of the agents and performance."
The Kunnect FREE and XVP Hosted Call Center solutions are hosted in the
Amazon cloud, making them the industry's most cost effective and
flexible solutions. Deployment is quick and easy with no hardware
required. The solutions work with any browser. It can be activated in
minutes and scale to meet any load demands.
"Kunnect has set the bar high with the industry's only free call center
solution," said Fred Côté, president of Kunnect. "Kunnect FREE brings
the performance and simplicity of our call center technology to call
centers globally at no cost. While other vendors struggle to improve
their own price-performance, Kunnect FREE extends our clear leadership
in the market."
For more information on Kunnect FREE, visit http://free.kunnect.com.
Kunnect provides cloud-based hosted telephony solutions. In 2011,
customers relied on Kunnect's contact center solutions to manage six
billion calls. The company is privately held and based in Fort
Lauderdale, Fla. For more information, visit http://www.kunnect.com.
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