[January 10, 2012]

Kunnect Launches WebAgent Software for Hosted Call Centers

Kunnect, a leading provider of cloud-based telephony solutions, today unveiled its WebAgent 1.0 software for use with the Kunnect XVP Hosted Call Center solution. WebAgent allows contact center agents who work remotely to access their company's CRM system from any web browser. The Kunnect system has long integrated with CRM software without custom programming, but now WebAgent makes the solution even easier to use.

WebAgent helps contact centers easily integrate remote agents for increased employee productivity, customer service and operational efficiency. Kunnect's XVP Hosted Call Center solution is already the most flexible in the industry because it's based in the Amazon cloud and canbe activated within an hour or scale to meet any load demands. Now, with WebAgent, Kunnect gives customers another way to flex as the business case for using at-home workers becomes increasingly compelling.

WebAgent replaces Kunnect's current FAT32 User Screen software. It works with any browser to give contact center agents CRM system access. No downloads are required: a SIP phone is embedded into the web page and a small applet is loaded into memory on the agent's computer.

"Kunnect's WebAgent sets the gold standard for remote, at-home agent call center solutions with its ease of deployment and overall effectiveness," said Patrick Gibson, president of Dealer Dialer. "It will help grow our business of providing a superior product to some of the largest automotive websites in the world, including Cars.com and Autobytel (News - Alert)."

Fred Côté, president of Kunnect, commented: "Today, many organizations are understandably reluctant to offshore call center services-they would prefer to keep their business in the U.S., particularly in light of proposed legislation. Kunnect's cloud-based contact center solution, including the new WebAgent, allows companies to offer a high-quality user interaction from a home-based worker for less than they'd pay to support an employee at a brick and mortar facility. We think that the flexibility and cost-effectiveness of the Kunnect solution line up perfectly with the trends that are currently affecting contact centers."

About Kunnect

Kunnect provides cloud-based hosted telephony solutions for customers on four continents. In 2011, customers relied on Kunnect's contact center solutions to manage six billion calls. The company is privately held and based in Fort Lauderdale, Fla. For more information, visit http://www.kunnect.com.

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