[January 05, 2012]

Adapt Telephony Services Wins Three Awards from Interactive Intelligence; One Award Honors StreetSafe Anti-Crime Application Helping Consumers

Adapt Telephony Services, a reseller and systems integrator of the Interactive Intelligence (News - Alert) suite of unified IP business communications software, has capped 2011 with three customer achievement and business performance awards.

Nearly 200 North American resellers compete for Interactive Intelligence partner awards annually.

Vision Award - Adapt has won the 2011 Interactive Intelligence Vision Award for its integration of the Interactive Intelligence software with "StreetSafe," an anti-crime service of PeopleGuard, LLC. StreetSafe unites smart phones, GPS applications, PeopleGuard safety advisors and 911 centers, offering consumers instant, around-the-clock "walk with me" services or "red button" emergency assistance. It is designed for anyone who must traverse potentially unsafe areas such as dark streets or isolated parking lots. The Adapt application enables a priority call routing system to link callers to a trained PeopleGuard safety advisor. The safety advisor views GPS coordinates to immediately know the exact location of the caller, then can stay on the phone with the caller until the destination is reached. In an emergency, the caller can activate a silent alarm to pinpoint their GPS location for emergency assistance. Police and ambulance teams can be called instantly because the safety advisor is in direct contact with 911 centers. The integraton helped Adapt earn its fifth Vision Award.

Credit Union Award - Adapt is also the 2011 recipient of the Interactive Intelligence Credit Union Award for generating the most sales revenue from customers in this vertical during the 12-month evaluation period. It recognizes Adapt's leadership in helping the nation's credit unions deploy Customer Interaction Center (CIC), the all-in-one IP communications software suite from Interactive Intelligence. Adapt has more than 70 credit union customers throughout the U.S.

Pace Setter, Enterprise Award - This 2011 award was given to Adapt for generating the most North American enterprise IP telephony sales revenue. Revenue calculations were based on the most CIC enterprise IP telephony seat licenses sold in North America during the 12-month evaluation period.

CIC is an all-in-one IP communications software suite that provides contact center automation, enterprise IP telephony, and business process automation functionality for mid-size to large organizations. CIC's unique single-platform architecture based on open standards was designed to eliminate the cost and complexity introduced by multipoint products.

"As a multiple award-winner this year, Adapt has clearly demonstrated its unique ability to provide creative, customer-focused communications technology solutions," said Interactive Intelligence vice president of sales, Paul Weber.

"Winning these awards has helped us meet our business objectives while also motivating our employees," said Jerry Brown, vice president of sales at Adapt. "Adapt team members involved in the StreetSafe anti-crime system, for instance, felt great satisfaction from having their work held up among peers as visionary."

Adapt serves its banking, credit union, collection, insurance, health care and retail customers through more than 50 CIC-certified technical and sales staff members. Adapt has led more than 300 successful Interactive Intelligence deployments for customers nationwide.

About Adapt Telephony Services

Adapt Telephony Services, LLC (Adapt) is a global value-added reseller and integrator of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. An Interactive Intelligence reseller since 1997, Adapt has deployed the vendor's solutions for more than 300 customers. Vertical specialties include retail, insurance, healthcare and financial services. Today, Adapt is an Interactive Intelligence Platinum Elite Partner, and has earned multiple awards from the vendor for its sales achievements and implementation excellence.

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