[December 12, 2011] : MDSL ranked first for customer satisfaction in industry Telecom Expense Management survey Tweet Dec 12, 2011 (M2 PRESSWIRE via COMTEX) -- London, New York, Paris, Tokyo and Hong Kong - MDSL, the leading provider of international Telecom Expense Management (TEM) and Market Data Management (MDM) solutions, achieved a 95 percent score for customer satisfaction by senior management of large organizations and enterprises deploying its TEM solution internationally. The recent AOTMP survey asked enterprise customers to rate their satisfaction level with their current TEM or Wireless Mobility Management (WMM) provider against a range of core fixed line and wireless criteria. MDSL received the highest rating?scoring 9.5 out of a possible maximum 10 ?from senior management in its target market of enterprises with over $1 billion in annual revenue which deploy TEM solutions across multiple territories. The survey went on to note that MDSL's international clients also exhibited a full 8 percent higher rating than average positive confidence that their TEM supplier will be able to meet their TEM needs now and into the future. MDSL's international clients scored an average of 8.75 on AOTMP's Industry Confidence Index (ICI) scale, compared to an overall international ICI average rating of 8.10. Ben Mendoza, CEO of MDSL said: "It's very gratifying to see MDSL achieve such high customer satisfaction ratings. The fact that this is based on our clients' own perceptions, scoring of our performance makes it even more rewarding. MDSL strives hard to improve the scope of its services to its customers and this report proves that our ethos of concentrating on our customers' needs first and foremost, and of employing and training the best staff in the industry, is paying dividends". Timothy C. Colwell, SVP of Global Information Management, AOTMP, added: "Data integrity is the cornerstone of an effective TEM program, and a common theme expressed among MDSL's clients in this enterprise satisfaction study is the high degree of data accuracy and integrity that they provide". About MDSL MDSL is the market leader in international Telecom Expense Management (TEM) and Market Data Management (MDM) solutions with offices in London, New York, Paris, Tokyo and Hong Kong. The company features in the 2010 Gartner TEM Magic Quadrant, and is one of very few TEM providers to carry ISO 27001, ISO 9001 and Safe Harbor certification. Established in 1995, MDSL's award-winning software and services assist enterprises around the world to manage their communications and market data costs more efficiently, and achieve significant cost savings on a global scale. With a range of solutions covering the full life cycle, from procurement to invoice reconciliation, more than 150 customers in over 34 countries trust MDSL products and services to deliver tangible and measurable benefits to their bottom line. MDSL is a member of the TEM Industry Association (TEMIA). The company is ranked in the Top-25 UK companies in the Sunday Times 2011 International Track-100 list and is currently short-listed as "Best Supporting Services Provider" for the 2011 Inside Market Data Awards. AOTMP's State of the Industry Report AOTMP launched its annual research study examining enterprise satisfaction with Telecom Expense Management (TEM) and Wireless Mobility Management (WMM) suppliers in January 2011. Input was received from over 1,066 top executives, finance professionals and telecom operations leaders at U.S. and Global enterprises. All Fortune 1000, Forbes America's Largest Companies, 1000+ Mid-Market Enterprises, and Government/Public Sector organizations were included in the study. Sources at AOTMP confirmed that more than 100 different WMM and TEM suppliers were identified throughout the study and enterprises were asked to rate their overall satisfaction with the supplier(s) using a satisfaction scale of 1-10, with 1 being the lowest (Not At All Satisfied) and 10 being the highest (Highly Satisfied). Vision achieved the highest overall rating of 9.78 among all WMM and TEM suppliers included in the study, securing its position as the industry's number one WMM/TEM supplier. About AOTMP AOTMP, headquartered in Indianapolis, IN, is the leading provider of information solutions for managing fixed and wireless telecom environments. AOTMP's proprietary certifications, benchmarks, standards and best practices deliver measurable improvement in efficiency and productivity for managing wireless, voice, and data services. From Fortune 50 companies to SMB, enterprises seeking the best return on telecom and IT services turn to AOTMP's industry research, advisory services, educational programs and performance management systems to achieve operational and financial efficiency. For more information, visit http://www.aotmp.com. Further information For more information on MDSL, visit www.mdsl.com or contact Bill Boyle, WHB Communications, on: +44(0)7909 954 991 or email [email protected]. For more information on AOTMP, visit www.aotmp.com. ((M2 Communications disclaims all liability for information provided within M2 PressWIRE. Data supplied by named party/parties. Further information on M2 PressWIRE can be obtained at http://www.presswire.net on the world wide web. Inquiries to [email protected]. 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