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WorkSpace Communications(TM) Bolsters Contact Center Solutions Portfolio with Live Agent Support and Leading-Edge Customer Satisfaction Measurement CapabilitiesOverland Park, KS, Dec 07, 2011 (PRWeb.com via COMTEX) -- WorkSpace Communications(TM), a leading cloud provider of Unified Communications solutions, today bolstered its WorkSpace Contact Center Solutions suite of services with at-home agent support, and Customer Experience Measurement powered by Mindshare Technologies. With these enhanced services, WorkSpace Contact Center Solutions offers clients the cost and productivity advantages of its virtual call center environment - combined with high-quality, experienced sales and service agents who work from their homes while interacting with customers. "As in many industries, often the best workers or agents want the flexibility and freedom of being able to work out of their homes," said Bryan DiGiorgio, CEO of WorkSpace Communications. "Fortunately we have the people and technology to unlock the value of the 'virtual call center environment,' where we can equip our highly-skilled agents from anywhere in the world with the tools and technology to interact easily and seamlessly with customers 24/7. Using an at-home staffing model eliminates brick and mortar overhead, which results in cost savings for our clients." "The WorkSpace management team is made up of former client side executives, so we understand the importance of delivering high quality interactions every time," he added. "With a diverse, global geography to draw on, we are not dependent on any single geographic labor market, and can be selective to make sure our agents are the best in the industry. We then provide them with the technology to easily do their jobs. Each of our agents is dedicated to specific client programs and is trained to our clients' exacting specifications." WorkSpace Contact Center Solutions' new, leading-edge customer satisfaction measurement capability, powered by Mindshare Technologies, enables the company to utilize technology that not only measures satisfaction with the agent/customer interaction, but can actually determine customer satisfaction with the product itself. Through surveys and other customer interaction tools, WorkSpace offers its clients definitive feedback directly from customers on their experience, as well as on products, service and overall company impressions. "Delivering a positive experience while clearly articulating a value proposition and benefits to customers is of the utmost importance to our clients," said Mike Tripp, president of Workspace Communications. "Our partnership with Mindshare enables us to give our customers a very accurate picture of the quality of job we're doing and their customers' overall experience." The at-home agent support and Customer Experience Measurement offerings complement WorkSpace Contact Center Solutions' existing portfolio of services which includes consultative expertise and analyses, centralized operational governance, best-practice processes in call center staffing, call reporting and forecasting, and technology to enable clients to offer a consistent, positive experience to their customers, and ultimately improve profitability. About WorkSpace Communications WorkSpace Communications, headquartered in Kansas City, is a leading cloud-based, software-as-a-service office infrastructure and services provider. Its voice-enabled unified communication and collaboration platform delivers enterprise-class voice services with a nationwide footprint and is uniquely integrated with the Microsoft(R) Lync(TM) platform. Workspace Communications' cloud services range from hosted VoIP, email, audio/video conferencing, and web-based desksharing, to Microsoft(R) SharePoint and virtual private servers. Through its contact center division, WorkSpace Contact Center Solutions, the company delivers a number of solutions ranging from in-center and at-home live agent support, centralized call center and vendor management, and managed support services. The combination of Workspace Communications' services enables the company to support its clients in reducing costs, driving productivity and enabling mobility. Visit http://www.workspacecommunications.com for more information. About Mindshare Technologies Mindshare drives operational improvement. Using Mindshare, companies improve operational excellence, foster consumer satisfaction, build customer loyalty, and support employee retention. Our industry experts guide clients in building comprehensive enterprise feedback management (EFM) solutions. Mindshare's proprietary survey technology captures the voice of the customer in real-time and immediately transforms it into actionable intelligence through powerful and incisive reporting. Mindshare serves more than 25 different industries including travel, hospitality, restaurant, financial, salon, automotive, and retail. For information, visit http://www.mshare.net. ### Read the full story at http://www.prweb.com/releases/2011/12/prweb9021083.htm PRWeb.com |