Allstate Roadside Services Partners with AT&T and TechnoCom on Mobile Location Technology
Dec 01, 2011 (Close-Up Media via COMTEX) --
Allstate Roadside Services, a provider of roadside assistance, together with AT&T and TechnoCom Corporation, announced plans to launch an automated caller location and verification technology.
"When drivers are stranded on the road, it's up to us to get them the service they need as quickly as possible," said Anthony Royer, president, Allstate Roadside Services, in a release.
"Accurately determining the caller's location is critical. This technology better enables both our call center representatives as well as our road service providers to reach our customers even faster than before."
"The solution we're providing to Allstate Roadside Services is an example of how businesses today are finding unique ways to utilize location-based services to help improve the customer experience," said Chris Hill, vice president of Advanced Mobility Solutions, AT&T Business Solutions.
"We are excited to see how real-time, universal location insight impacts the caller experience and service events to provide extensive operational efficiencies throughout Allstate's Roadside Services," said Mario Proietti, CEO of TechnoCom.
The launch is planned for mid-December.
Using real-time location data obtained from either a landline or mobile telephone, AT&T Location Information Services with TechnoCom's Location Platform will enable call center representatives at Allstate Roadside Services to identify and immediately communicate a disabled vehicle's location to service representatives and providers.
The AT&T Location Information Services platform allows network-based location information to be obtained from wireless or landline communication devices and corporate assets, across wireless carriers and for most device types.
The Allstate Corporation is a personal lines insurer.
AT&T is a communications holding company.
TechnoCom Corporation is a provider of products and services to enable wireless location solutions.
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