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Jacada releases enhanced version of WorkSpace Agent Desktop 6.0Nov 22, 2011 (Datamonitor via COMTEX) -- Jacada Ltd., a provider of call center technology designed to improve the interaction between agents and their customers, has released an enhanced version of its unified desktop solution, Jacada WorkSpace Agent Desktop 6.0. As a part of this release, call center leaders will have access to Dynamic Views, a user interface delivery model that empowers them to own and control user interface delivery, define call flow processes, and handle UI changes with ease, delivering the optimal agent desktop experience, the company said. Using Dynamic Views, IT can build components and back-end integration services then package these as visual drag-and-drop widgets for use by Business. In this way, IT maintains control of technical integration, yet allows Business to work on creating the user interface, resulting in a dramatically reduced time-to-market, the company added. "Today's call center needs to adapt to changing business requirements on a daily basis. New marketing promotions, product discounts, and support information need to be made available on the agent desktop in near real-time," said Gideon Hollander, co-CEO of Jacada. "Jacada WorkSpace 6.0 represents a significant advancement for our customer experience optimization solution. "With IT departments facing ever-increasing project backlogs and competing priorities, seemingly simple changes can take weeks or months to be reflected on the agent desktop and longer to benefit your customers. For the first time ever, the business has full ownership and control for delivering the optimal agent desktop experience." http://www.datamonitor.com Republication or redistribution, including by framing or similar means, is expressly prohibited without prior written consent. Datamonitor shall not be liable for errors or delays in the content, or for any actions taken in reliance thereon |