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Serena Software introduces new IT service management solutionOct 03, 2011 (Datamonitor via COMTEX) -- Serena Software, a provider of orchestrated application, IT and business processes, has unveiled new solutions in order to assist organizations close the gap between application development and IT operations. Unlike IT Service Management (ITSM) tools that are forms and data driven, Serena Service Manager is a brand new solution that provides the industry an easily configurable and flexible process-based approach to delivering IT services, along with a unified service portal and integrated service management dashboards, the company said. Built on the experience of 300 worldwide customers already using Serena products to orchestrate IT services, including CACI, List Group, NCCI Holdings, SunGard, AKD (the Croatian version of US Bureau of Engraving and Printing), WebMD and Worthington Industries, Serena Service Manager syncs people, processes and services to improve overall visibility into incidents, problems and changes, increase customer satisfaction and drive down service desk costs. The new Serena Service Manager solution offers: A Flexible, Process-Based Approach, integrated visibility and a single, friendly end user view. "The new Serena Service Manager solution builds on our customers' success in orchestrating their IT service processes. Serena Service Manager is something the ITSM market hasn't seen before, a process-based, visually configurable system. It also includes a cleanly designed end user portal, which presents IT to the business in very attractive fashion. Combined with the new Serena Release Manager 2 solution, Serena is truly bridging the gap between Development and Operations," said David Hurwitz, Senior VP of Worldwide Marketing, Serena Software. http://www.datamonitor.com Republication or redistribution, including by framing or similar means, is expressly prohibited without prior written consent. Datamonitor shall not be liable for errors or delays in the content, or for any actions taken in reliance thereon |