TMCnet News
The Top 25 Contact Center Technology – InVision Excels With Demand-Oriented Workforce ManagementNaperville, IL / Birmingham (UK) / Ratingen (Germany), 26 September 2011 – InVision Software, one of the leading international providers of cloud-based workforce management (WFM) solutions, has reached an excellent fifth place in this year’s Call Centre Helper reader’s choice awards. InVision’s WFM solution appears in Call Centre Helper’s Top 25 Contact Center Technology list, the most impartial of all contact center technology awards. During August, readers of Call Centre Helper had the opportunity to cast their votes for nominated companies and their products, covering a wide range of different contact center technologies. More than 370 people took part in this poll. Based on the number of votes that each product received, the ranking of each solution was determined. “The Call Centre Helper technology awards are the only awards that are voted by our readers”, explains Jonty Pearce, editor of Call Centre Helper. “What impressed our readers with the InVision solution was the multi-site planning functionalities, the ability to deal with agent requests and the back-up support from the company.” The software solutions of InVision enable companies to optimize their staff planning and scheduling processes in order to reduce personnel costs, increase productivity and improve employee satisfaction. Customers are now able to use InVision’s products as Software as a Service (SaaS), without initial investment in expensive hardware or software. The new SaaS offering injixo wfm is a completely web-based cloud solution which offers all workforce management functions from as little as $9 per agent per month. As a cloud solution, injixo wfm can be used via the internet, which means that there is no need for heavy IT implementation projects. Regardless of the size and number of agents in a contact center, injixo wfm supports the optimized coverage of employee requirements by the automated creation of shift schedules. The solution covers the entire cycle of workforce management – from forecasting demand via scheduling and optimization to intraday management, monitoring and reporting. About InVision Software: InVision Software is a leading international provider of cloud-based workforce management solutions which enable companies to optimize their staff planning and scheduling processes. InVision empowers customers to reduce personnel costs, increase productivity, improve employee satisfaction and to boost revenue by leveraging better customer service. Founded in 1995 and based in Ratingen (Germany), InVision currently employs more than 170 WFM specialists and has offices across Europe, North America, and South Africa. InVision Software AG (IVX) is listed in the Prime Standard Segment of the Frankfurt Stock Exchange. Further information: www.invisionwfm.com Press Contact: Corporate Communications InVision Software AG Halskestrasse 38, D-40880 Ratingen (Germany) phone: +49 (0)2102 728-252 email: [email protected] US Contact: US Corporate Headquarters injixo, Inc. 2135 CityGate Ln, Suite 300, Naperville, IL 60563 phone: 630.780.1060 email: [email protected] As a community-building service, TMCnet allows user submitted content which is not always proofed by TMCnet editors. If you feel this entry is of inferior quality or wish to report it for some reason, please forward the URL to "webedit [AT] tmcnet [DOT] com" with your comments. |