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AMC Technology's AMC MCIS 5.3 Solution and Connectors for Aspect Unified IP, Avaya Aura Application Enablement Services and Avaya Aura Contact Center Have Achieved Certified Integration with SAP ApplicationsRICHMOND, Va. --(Business Wire)-- AMC Technology, LLC today announced its AMC MCIS 5.3 solution and its corresponding telephony connector for Aspect (News - Alert) Unified IP (Aspect UIP), Avaya Aura Application Enablement Services (Avaya AES) and Avaya Aura Contact Center (Avaya AACC) have achieved certified integration with SAP (News - Alert)® applications. The solutions have been proven to integrate with the SAP Customer Relationship Management (SAP CRM) application, providing automatic identification of customers and targeted screen population of the customer context. The SAP Integration and Certification Center (SAP ICC) has certified that AMC MCIS 5.3 and its corresponding connectors - AMC Connector for Aspect UIP 5.3, AMC Connector for Avaya (News - Alert) AES 5.3, and AMC Connector for Avaya AACC 5.3 - successfully integrate with SAP CRM 6.0 via the integrated communications interface-computer telephony (CA-ICI-CTI (News - Alert)) 3.06 integration scenario. "For over 15 years, we've delivered contact center solutions to customers around the world, many of which are certified by SAP," stated Anthony X. Uliano, Founder and Chief Technology Officer of AMC Technology. "AMC is the industry leader in this space, partly because of our commitment to certifying the integration of our solutions with technology from other leading vendors." As a result of the certified integration with SAP applications, AMC's Connectors for Aspect UIP 5.3, Avaya AACC 5.3 and Avaya AES 5.3 now provide unified interaction routng, allowing companies to leverage their communication infrastructure for skills-based routing across the voice channels. About AMC Technology AMC Technology, LLC is a leading provider of telephony and multi-channel CRM integration. Used every day by thousands of call center agents around the globe, AMC's pre-packaged MCIS™ product is certified against leading CRM applications such as SAP, Oracle Siebel and PeopleSoft CRM, Salesforce.com and Microsoft and leading contact center solutions such as Avaya, Cisco, and Aspect. Please visit www.amctechnology.com, contact [email protected] or call +1 (804) 419-8600. SAP and all SAP logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries. All other product and service names mentioned herein are the trademarks of their respective owners.
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