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Rochester General Health System Provides Physicians Answering Services With Amcom Software's Contact Center SolutionsMINNEAPOLIS --(Business Wire)-- Amcom Software, Inc. today announced that Rochester General Health System (RGHS) is now using Amcom's hospital contact center solutions to provide after-hours call handling for local physicians' offices in addition to their two main hospital locations. Operators at New York-based RGHS' Rochester and Newark call centers have achieved many gains in overall efficiency with Amcom solutions, which have enabled the hospital to expand its services. RGHS also uses the Amcom solutions to centralize call-taking for the growing number of nursing home facilities associated with the health network. This number is expected to expand from two to ten facilities in the near future. "We are pleased to be able to use our expertise in providing professional, caring caller services to support entities such as physicians' offices and our nursing home facilities," said Kathy MacMaster, RN, MS, Director of Communications, Rochester General Health System. "The Amcom solutions have improved communications between our hospitalists and primary care physicians as well." The RGHS operator group answers calls for the entire healthcare system and uses the Amcom operator console in addition to Web-based on-call scheduling to simplify and speed communications organization-wide. The hospital system is a long-time user of USA Mobility wide-area paging and is also planning to use the Amcom smartphone messaging solution to send encrypted critical messages to staff's iPhone and BlackBerry (News - Alert) smartphones. "The staff at Rochester General Health System really understand the important role that communications plays in daily interactions among clinicians, patients, and family members," said Chris Heim, President, Amcom Software. "This forward-looking organization is continually exploring new ways to advance communications, and it is a pleasure working with them."
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