[August 12, 2011]

Shealy's Truck Center Relies on Dimension Data to Manage and Support Its Online Business So They Can Keep Customers on the Road

Dimension Data (News - Alert), a $4.7 billion dollar global IT services and solutions provider, today announced that Shealy's Truck Center has enlisted the company's support for their business critical online network that is responsible for managing regional truck sales and the two service centers through the installation and management of Uptime powered by Cisco (News - Alert) Services.

A family owned and operated truck center in South Carolina, Shealy's Truck Center provides the state trucking industry with leasing options, rentals, parts and repair services. Since its establishment in 1932, Shealy's has expanded to two locations across South Carolina and has invested in new online systems for ordering, shipping and receiving, accounting and customer service. While keeping pace with today's technologically savvy customers and enabling better customer communication, delivering more efficient operations and more effective service to keep trucks out of the repair shop and on the road, Shealy's was concerned about keeping their network up and running. To mitigate these concerns and proactively monitor, manage and maintain their network operations, the trucking center turned to Dimension Data to implement Uptime powered by Cisco Services.

"With everything online, our sstems have to be up and running all the time; we need to respond to business inquiries, complete invoices, and let our customers know what's going on. If something goes down, it's not like I get one call -- I'll probably get 15 or 20 calls since it affects everyone," said Becky Shealy, controller and IT director for Shealy's.

Giving Shealy's confidence that it can move its business forward, without concern over whether or not its online services will be consistently delivered, Uptime powered by Cisco Services provides a single point of contact to help accelerate issue resolution, and a wealth of expert technical engineers who are available 24/7 to navigate issues and help restore the network to its optimal operating state.

"So many things can go wrong," said Shealy. "But as the IT manager, it gives me great comfort to know that I have backup if the system goes down and that we won't be affected for long because we have such solid support."

Since deploying the network monitoring and management solution, Shealy's has experienced higher customer satisfaction as a result of easier online access for ordering, service, and general information updates, in addition to significantly improved customer communications. Further, the company has experienced minimal network downtime and received immediate assistance from technical experts when issues have arisen.

"Proactive management of a network can help to improve reliability, drive customer satisfaction and ensure a company's business operates flawlessly," said Tom Praschak, vice president of service operations, Dimension Data Americas. "By providing businesses with around the clock access to engineers and a single point of contact - someone they can depend on - we are able to expedite the resolution of all network issues and keep businesses operating as efficiently as possible."

About Dimension Data

Founded in 1982, Dimension Data plc is an ICT services and solutions provider that uses its technology expertise, global service delivery capability, and entrepreneurial spirit to accelerate the business ambitions of its clients. Dimension Data is a member of the NTT (News - Alert) Group. www.dimensiondata.com

About Shealy's Truck Center

Founded in 1932 as a small repair garage in South Carolina, Shealy's Truck Center has grown into a multi-location garage that also provides rentals, leases, parts and repair services. Still family-owned, Shealy's is known for its quality of service and high customer satisfaction. www.shealytruck.com

[ Back To TMCnet.com's Homepage ]