[August 09, 2011]

SpeechCycle and Novauris Partner to Enhance Leading Customer Service Solution

SpeechCycle, the leading provider of customer interaction management solutions, today announced it has partnered with Novauris® Technologies, a provider of core speech recognition technology for embedded and cloud-based applications, to offer advanced capabilities for speech recognition within SpeechCycle's (News - Alert) LevelOne Agents speech products. The partnership will allow SpeechCycle's service provider customers to deploy enhanced speech applications and improve the quality of their customer care offering.

Through this partnership, SpeechCycle's speech recognition products can now support spoken selection from sets of hundreds of millions of entries. This enables service providers to support fast and accurate name-and-address recognition even from lists containing tens - or hundreds - of millions of name-and-address pairs, such as the complete population of a particular country. The process is fast partly because of the fast search techniques employed, but also because the callers can speak their complete name and address as a single utterance. The identification of customers from their spoken name and address results in a significant reduction in the number of unidentified callers-which typically requirs the involvement of live-agents and increased hold times. The outcome of this new capability is reduced call handling time and an improved customer experience.

"This partnership with Novauris (News - Alert) demonstrates SpeechCycle's continued focus on the advancement of speech technology to improve the customer service experience," said Roberto Pieraccini, CTO of SpeechCycle. "By integrating Novauris' NovaSearch® technology into our product offering all customer service inquiries requiring caller identification can be seamlessly automated, even in absence of other more traditional identification methods. Our goal is to create solutions that reduce call center costs while providing an optimal customer experience."

"We have long known SpeechCycle to be on the cutting edge of customer interaction solutions, but only since working with then have we fully appreciated their exceptionally high level of competence," said John Bridle, CTO and Co-founder of Novauris. "This partnership provides an ideal opportunity for Novauris to bring some of its unique strengths to major service providers. We are proud to have helped make LevelOne Agents what we believe to be the most complete customer care solution available."

For more information on LevelOne Agents - please visit http://www.speechcycle.com/level-one-agents.

About Novauris Technologies

Novauris develops core automatic speech recognition (ASR) technology for spoken access to information stored locally in mobile devices as well as those in remote servers. NovaSearch®, our large-vocabulary ASR engine, enables single-shot selection from sets of millions of items (addresses, POIs, content metadata, product codes…). Tasks supported include capture of arbitrary names and one-shot recognition of any US street address for embedded and server-based applications. NovaSearch has been deployed in several countries and used by major corporations including Verizon (News - Alert) Wireless and Singapore Telecom. For more information, please visit www.novauris.com.

About SpeechCycle

SpeechCycle, a leader in customer interaction management, delivers innovative solutions to the world's leading enterprises and communications service providers. SpeechCycle has processed over one-billion transactions on its award-winning cloud platform and is pioneering a new generation of mobile business-to-consumer applications that help companies meet the demands of today's always-connected consumer. For more information, please visit www.SpeechCycle.com. Follow SpeechCycle on Twitter (News - Alert) @SpeechCycle.

SpeechCycle is a trademark of SpeechCycle, Inc. All other company or product names mentioned may be trademarks or registered trademarks of the respective companies with which they are identified.

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