TMCnet News
LiveChat is first live support platform to add Facebook ConnectLiveChat <www.livechatinc.com>, a real-time software and web analytics tool for ecommerce sales and support teams, is breaking new ground with the integration of Facebook Connect which connects ecommerce companies to a global directory with +750 million contacts. By integrating Facebook Connect, LiveChat presents the real name, picture, and email for each website visitor, along with any additional data made available from the visitor’s Facebook profile. In short, businesses know exactly who their online visitors are and what they like. Virtual interactions become relationships, with deeper connections and improved experiences between seller and shopper. Once a customer signs into LiveChat using their Facebook credentials one time, they will automatically be recognized by LiveChat on any other website that has the product installed. This creates a network effect and an additional value for all LiveChat customers. “Whether consumers walk into a brick and mortar store or visit an online site, they appreciate personal and thoughtful assistance. With LiveChat, websites are now able to reach out to their visitors like never before. It’s no longer computer talking to computer, but a real person talking with a real person,” said LiveChat’s CEO, Mariusz Cieply. “If you look at Facebook as a large global phone book with 750+ million entries, companies who use LiveChat’s integration will know their website visitors by name and have access to all this additional data to support their sales and marketing activities,” he added. Ecommerce sites are able to tap into the vast amount of data in Facebook profiles to get to know their shoppers better and tailor the support, shopping, and marketing processes to the unique interests and needs of each consumer. For example, a high school football player named John is looking for a new pair of football shoes on an online store. He’s undecided about which shoes to buy and an invitation to chat with a support representative pops up. With one click, John logs into LiveChat with his Facebook credentials. The operator he’s chatting with can instantly access John’s Facebook profile and learn that John plays as wide receiver for his high school team and that he’s a short, quick guy. The operator then makes a personalized suggestion for the best shoes for John, along with a discount offer on warm-up gear in John’s team colors. LiveChat starts at $36/month for a single agent, with additional discounts available for larger plans. LiveChat mobile applications, including iPad, iPhone, BlackBerry, Android, and Windows 7 apps, are free for active LiveChat customers. ABOUT LIVECHAT LiveChat is a real-time, live-chat software tool for ecommerce sales and support that is helping ecommerce companies create a new sales channel. The company serves more than 1,000 businesses large and small, including Linens 'N things, Adobe, ING, Orange Telecom, Better Business Bureau, and Air Asia. LiveChat products are simple to use, integrate, and customize so companies can quickly start increasing sales, offering support, and monitoring the web. Founded in 2002, they have customers in over 50 countries. Learn more at www.livechatinc.com As a community-building service, TMCnet allows user submitted content which is not always proofed by TMCnet editors. If you feel this entry is of inferior quality or wish to report it for some reason, please forward the URL to "webedit [AT] tmcnet [DOT] com" with your comments. |