[July 22, 2011] : Research and Markets: North American Contact Center Systems Market - 2011 Edition Provides Strategies for Success and Growth in the Market Tweet Jul 22, 2011 (M2 PRESSWIRE via COMTEX) -- Research and Markets(http://www.researchandmarkets.com/research/50f82a/north_american_con) has announced the addition of Frost & Sullivan's new report "North American Contact Center Systems Market" to their offering. This research service covers the state of the North American contact center systems market. Market segments covered include inbound contact routing systems, IVR/voice portal systems, outbound dialer systems, quality monitoring systems, workforce management software, and contact center analytics. The study discusses the drivers and restraints for growth and pricing, distribution, technology, demand, and market trends. The vertical market segments' growth is forecasted. In addition, an in-depth analysis of the competitive landscape, including vendor market shares, is given, along with the profiles of the leading vendors in the market. Strategies for success and growth in the market are also given. Companies Mentioned: - Altitude Software - Alcatel-Lucent/Genesys - Aspect - Autonomy - Avaya - Calabrio - CallCopy - CallMiner - Cisco Systems - Clickfox - Convergys - CosmoCom - Enkata - Envision Telephony - GMT - HigherGround - Interactive Intelligence - Vendor Profiles (Contd...) Merced Systems - Mitel - NEC - Nexidia - NICE Systems - Noble Systems - SAP - Siemens Enterprise Communications - Syntellect - Upstream Works Software - UTOPY - Verint Witness Actionable Solutions - Zeacom For more information visit http://www.researchandmarkets.com/research/50f82a/north_american_con CONTACT: Research and Markets Laura Wood, Senior Manager, [email protected] U.S. Fax: 646-607-1907 Fax (outside U.S.): +353-1-481-1716 ((M2 Communications disclaims all liability for information provided within M2 PressWIRE. Data supplied by named party/parties. Further information on M2 PressWIRE can be obtained at http://www.presswire.net on the world wide web. Inquiries to [email protected]. [ Back To TMCnet.com's Homepage ]