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West Interactive Expands IVR Deployment Options with Managed On-Premise SolutionOMAHA, Neb. --(Business Wire)-- West Interactive (News - Alert), leading provider of hosted and managed automated customer contact solutions, today announced a managed service offering that simplifies the design, installation and operation of premise-based IVR systems. This managed service solution allows an enterprise to use its existing onsite telephony infrastructure, which will reduce costs while keeping its IVR platform current and VXML certified. "Some organizations choose to have their own on-premise IVR platform to meet specific business and operational objectives. These same organizations may lack the funding and personnel to build IVR self-service solutions that continue to deliver relevant business results over the long term," said Rob Kassel, Vice President of Product Management for West Interactive. "The Managed On-Premise model offers an ideal solution to this dilemma, allowing organizations to be confident that their contact center technology will meet customer communication needs, now and in the future." A Managed On-Premise deployment makes it possible for enterprises to leverage their own investments such as servers, data networking and telephony termination installed in their own facilities. West designs and manages the client's applications and provides infrastructure support, maintenance and monitoring capabilities that can greatly reduce the expense required for companies to meet today's complex customer service needs. The Managed On-Premise solution extends West's portfolio of flexible deployment options whic now includes:
"We are pleased to offer the Managed On-Premise option as another way to serve our clients," said Kassel. "Now, organizations can get the on-premise IVR solutions they need without having to shoulder unnecessary burdens, risks or costs."
About West Interactive West Interactive, a subsidiary of West Corporation, is located in Omaha, Nebraska, and services Fortune 1000 clients in nearly every vertical market. For more information, please call 1-800-841-9000 or visit www.westinteractive.com.
About West Corporation Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000 companies and other clients in a variety of industries, including telecommunications, banking, retail, financial, technology and healthcare. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information on West Corporation, please call 1-800-841-9000 or visit www.west.com.
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