[July 04, 2011] : Interactive Intelligence Webinar Explores the Value of Blending eServices in the Contact Centre Tweet Jul 04, 2011 (M2 PRESSWIRE via COMTEX) -- UK, Slough: There has been an explosion in non-voice transactions such as email, web, chat, self-service and social media in the past few years, which has created unique challenges for the contact centre. This 60 minute webinar entitled: 'The Value of Blending eServices and the Contact Centre' will take place on Thursday 7 July at 13h00 BST and address how contact centres can manage non-voice interactions more effectively with real life customer examples. The webinar will address various topics of blending eServices in the contact centre such as email response management, web chat, collaborative browsing, SMS and multimodal communication, knowledge base for self-service and social media sites such as facebook and twitter. The webinar will feature Call Centre Helper's editor, Jonty Pearce and Interactive Intelligence's regional practice leader, Simon Cook, who will discuss eServices in the contact centre and reveal their top tips for dealing with non-voice contacts. To register securely please visit: http://bit.ly/JoinMyWebinar About Interactive Intelligence Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company's solutions, which can be deployed via an on-premise or hosted model, include vertical-specific applications for insurance and collections. Interactive Intelligence was founded in 1994 and has more than 4,000 customers worldwide. The company is among Software Magazine's 2010 Top 500 Global Software and Services Suppliers, and Forbes Magazine's 2010 Best Small Companies in America. The company employs approximately 900 people and is headquartered in Indianapolis, Indiana. It has 19 offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or [email protected]; on the Net: www.inin.com. This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings. Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners. Contact: Caroline Shawley Whiteoaks +44(0)1252 740900 [email protected] Follow Interactive Intelligence: Twitter: http://www.inin.com/twitter Blog: www.inin.com/blog YouTube: http://www.inin.com/YouTube Facebook: http://www.inin.com/facebook LinkedIn: http://www.inin.com/linkedin ((M2 Communications disclaims all liability for information provided within M2 PressWIRE. Data supplied by named party/parties. Further information on M2 PressWIRE can be obtained at http://www.presswire.net on the world wide web. Inquiries to [email protected]. [ Back To TMCnet.com's Homepage ]