[July 01, 2011] Virtela Receives 2011 American Business Award for Outstanding Customer Service Tweet Jul 01, 2011 (Close-Up Media via COMTEX) -- Virtela, an independent managed network, security and cloud services company, announced that it won a Stevie Award for "Customer Service Department of the Year" in the 9th annual American Business Awards. According to a release, Virtela's Global Operations Centers (GOCs) were recognized for delivering exceptional 24x7 service and support to the company's enterprise customers worldwide. Virtela also earned finalist nods in two other categories: Best New Service of the Year, for Virtela's Cloud-based Application Acceleration Service; and Most Innovative Company of the Year, for Virtela's Enterprise Services Cloud (ESC) and related service innovations. Virtela's Cloud-based Application Acceleration Service enables enterprises to turbo-charge business applications up to 25 times faster at the flip of a switch for just $5 a day per branch office. The service is enabled by Virtela ESC, a cloud architecture purpose-built for enterprise networking, security and mobility. "We're honored to be a Stevie Award winner for the third consecutive year," said Ted Studwell, Virtela's senior VP of operations and engineering. "This award further validates the dedication and passion of our employees to deliver highly proactive and personalized customer service and develop new innovations that continually improve our efficiency in meeting and exceeding customer needs." Virtela noted that its customer support consistently outperforms both technology industry standards and the company's own service guarantees. In a recent survey, nine out of 10 Virtela customers were satisfied or very satisfied with Virtela's customer service as well as network performance. Virtela's GOCs are staffed 24x7 by network engineering and IT experts who proactively monitor, inspect, detect and analyze customer networks and IT infrastructure, providing follow-the-sun support to ensure the highest levels of uptime and seamless business continuity. In contrast to traditional network and IT service providers, Virtela leverages its proprietary predictive analytics technology VirtelaPredict to routinely avert enterprise network and security issues before they can impact a customer's network health. More Information: virtela.net ((Comments on this story may be sent to [email protected])) [ Back To TMCnet.com's Homepage ]