[June 17, 2011] American Support President Shares Secrets to Running a Successful Call Center at Contact Center World's Top Ranking Performers Conference Tweet Chapel Hill, NC, Jun 17, 2011 (PRWeb.com via COMTEX) -- American Support President and CEO Matt Zemon shared his secrets for running a successful U.S. based virtual call center during Contact Center World's Top Ranking Performance Conference in Orlando. Zemon gave two presentations during the conference on how to provide consistent high quality service as well as how to run an efficient virtual customer service call center. American Support, which provides billing, technical and customer support services to cable, telephone and Internet companies, runs a virtual customer service call center with approximately 150 people working from their homes. "We were very happy to be invited to speak here at Contact Center World," said Zemon. "This is among the biggest events in the contact center industry, and we have shown that it is possible to provide excellent U.S.-based customer service in a cost efficient manner through a virtual contact center operation." Zemon's two talks focused on how American Support equips its employs to work efficiently and effectively, improving the level of service they can provide, and how American Support leverages call center in the cloud technology to provide cost effective, U.S.-based call center services. American Support was asked to speak at the event after being named a finalist for three of Contact Center Worlds Top Performers Awards: Best Customer Service, Best Contact Center and Best Help Desk. About American Support American Support is a Chapel Hill, NC-based company whose mission is to help video, voice and data companies succeed by operating efficiently, consistently and with excellent customer service, making life better for its clients, employees, investors and families, while supporting its country. The company, which currently supports more than 400 cable systems in 29 states, provides billing, technical and customer support services to tiers 2 and 3 cable operators through a virtual call center operation. American Support is committed to hiring Americans and has employees in more than 115 cities in 26 states. For more information, visit the American Support website. About Contact Center World ContactCenterWorld.com is the leading global support organization for the contact center industry around the world. As a resource we are unrivalled - our membership is growing substantially and our knowledge and experience in the call/contact center industry is immense. ### Read the full story at http://www.prweb.com/releases/2011/6/prweb8581958.htm PRWeb.com [ Back To TMCnet.com's Homepage ]