[June 14, 2011] Convergys introduces ICOMS 9 platform Tweet Jun 14, 2011 (Datamonitor via COMTEX) -- Convergys Corporation has introduced ICOMS 9, an enabling platform for next generation services. ICOMS 9 will be pre-integrated with Convergys CRM, powered by Microsoft Dynamics CRM. As part of Convergys Smart Revenue Solutions, the ICOMS 9 next generation solution enables operators to easily configure new service offerings and leverage expanded marketing support to build an integrated service experience. The solution uses flexible offer management configuration and intelligent technology to improve the integrity of up-sell, cross-sell, and new acquisition processes and drive new revenue growth. Using the ICOMS 9 solution from an experienced customer relationship provider allows operators to respond to market dynamics with flexibility across business models, such as business services and broadband monetization, to drive growth-enabling differentiation, the company said. "In our new world of unified communications, creating brand loyalty and driving revenue from personalized services by using real-time actionable intelligence are vital differentiators for building customer loyalty and improving profitability," notes George Vonderhaar, General Manager, Global Cable & Satellite, Convergys. "Those operators that are able to offer personalized pricing, offers, and promotions, and cross product bundling of next generation digital services will have found a key to unlocking brand value and growing revenue." http://www.datamonitor.com Republication or redistribution, including by framing or similar means, is expressly prohibited without prior written consent. Datamonitor shall not be liable for errors or delays in the content, or for any actions taken in reliance thereon [ Back To TMCnet.com's Homepage ]